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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputable and dynamic hotel chain known for delivering high-quality guest experiences across its properties. Committed to hospitality excellence, HHM Hotels emphasizes a guest-centric approach rooted in professionalism and customer care. The company continually invests in staff training, operational best practices, and sustainable initiatives that align with its brand values and commitment to environmental stewardship. HHM Hotels also prides itself on fostering a positive work environment where employee growth and wellbeing are prioritized, making it a preferred employer within the hospitality industry.
The Front Desk Associate at HHM Hotels plays a pivotal role in shaping the ... Show More
The Front Desk Associate at HHM Hotels plays a pivotal role in shaping the ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Monitor guest satisfaction scores and work to improve satisfaction
- Practice safe work habits and follow safety standards
- Assist in breakfast area or with guests' luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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