Guest Service Agent

Aqua Aston Hospitality (AAH) is a distinguished hospitality company dedicated to making vacation dreams come true for travelers from around the globe. Specializing in resort and vacation property management, AAH is recognized for fostering a supportive, friendly, and beautiful work environment that enables employees to thrive while delivering exceptional guest experiences. The company operates with a focus on creating memorable moments for its guests and owners, reflecting a deep commitment to quality and service excellence within the hospitality sector. Aqua Aston Hospitality is part of Marriott Vacations Worldwide, a globally respected leader in vacation ownership and resort operations, known for its inclusive culture and diverse workforce. The employment type for the Guest Services Agent position is hourly, with a competitive pay rate of $26.22 per hour.

The Guest Services Agent at Aqua Aston Hospitality plays a pivotal role in ensuring that every owner and guest enjoys a seamless, welcoming, and personalized stay. This role involves checking guests into their villas, providing detailed information on property amenities, local attractions, and various recreational activities to enhance the vacation experience. The agents actively listen and respond to guest inquiries and concerns, liaising with other departments to resolve issues efficiently and maintain high standards of guest satisfaction. Additionally, they are responsible for explaining the use of room features, following up to ensure guest requests are met, answering telephone calls, and occasionally assisting with bellman and runner duties based on location needs.

Beyond typical customer service responsibilities, the Guest Services Agent at AAH serves as an ambassador of the company’s standards of hospitality, greeting guests warmly, anticipating needs, and fostering a positive interaction not only with guests but also with colleagues. The company encourages growth and development opportunities, supporting employees through benefits like tuition reimbursement and professional counseling. Furthermore, employees enjoy several site-specific perks such as free on-site parking, complimentary coffee and tea, employee breakroom amenities, discounts on local eateries, theme park tickets, and rental cars, and access to community service opportunities.

This role requires a candidate who is flexible in availability to work various shifts including holidays and weekends, physically capable of performing certain lifting and standing duties, and prepared to undergo background and drug screening in compliance with company policies and legal regulations. The position offers a rewarding career path within the hospitality industry marked by competitive wages, substantial benefits, and a vibrant workplace culture. The commitment of Aqua Aston Hospitality to diversity and inclusion also positions it as an employer of choice for individuals seeking meaningful work where they can be their best selves while making a difference in guests' vacation experiences.