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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $26.22
Work Schedule
Weekend Shifts
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Tuition Reimbursement
Professional counseling
Family support
growth and development opportunities
Free On-Site Employee Parking
Complimentary coffee and tea
employee breakroom amenities
discounts to onsite food outlets
Monthly and quarterly luncheon celebrations
local restaurant discounts
discounted theme park tickets and rental cars
community service opportunities
Job Description
Aqua Aston Hospitality (AAH) is a distinguished hospitality company dedicated to making vacation dreams come true for travelers from around the globe. Specializing in resort and vacation property management, AAH is recognized for fostering a supportive, friendly, and beautiful work environment that enables employees to thrive while delivering exceptional guest experiences. The company operates with a focus on creating memorable moments for its guests and owners, reflecting a deep commitment to quality and service excellence within the hospitality sector. Aqua Aston Hospitality is part of Marriott Vacations Worldwide, a globally respected leader in vacation ownership and resort operations, known for... Show More
Job Requirements
- Available to work various shifts, holidays, and both weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping
- Be able to stand, sit, or walk for an extended period of time
- Lift/carry/push/pull items that weigh up to 25lbs without assistance
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements
Job Qualifications
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer skills
- Ability to handle guest requests professionally and efficiently
- Positive attitude and team player mindset
Job Duties
- Check owners/guests into their villas and review property amenities, services, hours of operation, and local areas of interest and activities
- Actively listen and respond positively to guests' questions, concerns, and requests and contact other departments to help resolve guest issues
- Identify and explain room features to guests (e.g., use of room key, ice, and vending areas)
- Follow up with owner/guests to ensure their requests or problems have been met to their satisfaction
- Answer telephone calls and route calls to the proper department as applicable
- Assist with bellman and runner duties depending on facility or location
- Welcome and greet guests and anticipate and address their needs
Job Criteria
Experience
No experience required
Job Location
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