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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Transit Benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus
Job Description
HHM Hotels is a well-established hospitality company committed to delivering exceptional guest experiences across its portfolio of properties. Known for its dedication to high standards of service and sustainability, HHM Hotels combines warmth and professionalism to create memorable stays for a diverse clientele. The company emphasizes quality, guest satisfaction, and sustainable practices as core elements of its brand identity, ensuring that every guest feels valued and well-cared for during their visit.
At HHM Hotels, the Front Desk Agent plays a critical role as the first point of contact for guests. This position involves greeting, registering, and servicing guests ... Show More
At HHM Hotels, the Front Desk Agent plays a critical role as the first point of contact for guests. This position involves greeting, registering, and servicing guests ... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance immediately
- register and assign guests to rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments and make change
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities including balancing accounts and conducting audits
- monitor guest satisfaction scores and work to improve them
- practice safe work habits and comply with OSHA and MSDS standards
- assist in breakfast area or with guest luggage during peak times
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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