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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
work-life resources
Travel Discounts
Commuter Benefits
Employee assistance program
Wellness Program
Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a reputable hospitality company known for delivering memorable guest experiences across its diverse portfolio of properties. As a forward-thinking hotel management group, HHM Hotels emphasizes excellence in service, sustainability, and guest satisfaction. With a dedication to nurturing talent and fostering growth, the company is committed to creating a dynamic work environment that values people as its greatest capability. The company culture revolves around principles such as Hearts That Serve, Only Excellence, Stay Nimble, and Own It, highlighting a commitment to service, quality, adaptability, and accountability.
The role of a Guest Service Agent at HHM Hote... Show More
The role of a Guest Service Agent at HHM Hote... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Immediately greet guests and offer to assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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