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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality group dedicated to providing exceptional guest experiences across its diverse portfolio of properties. Known for its commitment to excellence, HHM Hotels emphasizes a culture where people are valued as key to the company’s success. With a focus on hearts that serve, nimbleness, and a dedication to outstanding service, HHM Hotels manages a variety of hotel brands that cater to both leisure and business travelers. Their mission is to create memorable stays by delivering exceptional hospitality that combines comfort, quality, and personalized attention.\n\nThe role of Guest Service Agent at HHM Hotels is a vital position... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities including balancing accounts and conducting audits
- Work towards increasing guest satisfaction scores
- Practice safe work habits and follow safety standards
- Assist in breakfast area and with guest luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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