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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training & development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
About the Company:
This esteemed hotel company is renowned for its unwavering commitment to delivering genuine hospitality and exceptional guest experiences. With a strong focus on Associate Engagement, Presentation of Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus, the organization stands as a leader in the hotel industry. Their passion for serving guests and creating unforgettable stays has earned them a reputation of reliability, superior quality, and integrity. The company fosters a culture rooted in accountability and attention to detail, ensuring that each guest's visit surpasses expectations. As a growing organization, it offers numerous growth oppo... Show More
This esteemed hotel company is renowned for its unwavering commitment to delivering genuine hospitality and exceptional guest experiences. With a strong focus on Associate Engagement, Presentation of Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus, the organization stands as a leader in the hotel industry. Their passion for serving guests and creating unforgettable stays has earned them a reputation of reliability, superior quality, and integrity. The company fosters a culture rooted in accountability and attention to detail, ensuring that each guest's visit surpasses expectations. As a growing organization, it offers numerous growth oppo... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- Previous experience in hotel front office operations preferred
- Proficiency in English required, bilingual is an asset
- Excellent written/verbal communication, coaching and interpersonal skills
- Strong guest service orientation, utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Must have open availability work weekends and holidays
- Frequent walking and standing during shift
- May occasionally exert up to 25 pounds lift, carry, push, or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- Proficiency in English required, bilingual is an asset
- Excellent written/verbal communication, coaching and interpersonal skills
- Strong guest service orientation, utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Must have open availability work weekends and holidays
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments
- Issue keys while ensuring utmost safety and confidentiality
- Maintain and protect guest privacy and discretion
- Settle guest accounts while ensuring all services standards are followed
- Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- Drive revenue through room upsells and cross-promotion of other hotel outlets
- Build strong rapport with support departments
- Create reservations for guests who are at the desk or who call in after hours
- Consistently offers professional, engaging and friendly service
- Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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