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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a renowned hospitality company committed to providing exceptional guest service and memorable experiences for all travelers. Located in Greenwood Village, Colorado, Stonebridge operates a premier hotel that brings warmth, professionalism, and comfort to every guest. As a well-established hotel operator, Stonebridge prides itself on upholding high standards in service delivery and maintaining a positive, safe, and engaging work environment. The company cultivates a culture of respect, inclusivity, and opportunity, ensuring all employees have the resources and support necessary for professional growth and success. Stonebridge is an Equal Opportunity Employer, demonstrating commitment to diversity and making reasonable accommodations for... Show More
Job Requirements
- Stand more than 2/3 of the time
- walk less than 1/3 of the time
- sit less than 1/3 of the time
- lift up to 15 lbs
- push/pull up to 10 pounds
- adhere to safety and security procedures
- availability to work indoor environment
- tolerate minimal to moderate noise levels consistent with hotel environment
Job Qualifications
- One year certificate from college or technical school
- three to six months related experience and/or training
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to speak English fluently
- ability to interpret and perform basic computer and POS system functions
Job Duties
- Operate the front desk according to standard operating procedures and with exceptional guest service
- operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures
- check registration (folio) cards for completeness, accuracy, and legibility
- maintain accurate cash sheet and balance cash drawer
- operate the switchboard and disperse calls, take guest messages and faxes accurately, noting date and time
- know emergency procedures and how to respond
- never say a guest’s room number out loud
- be knowledgeable of hotel promotions
- know room rates and room amenities to inform guests
- complete daily reports, audits and correspondences
- keep lobby and office area clean
- set wake-up calls
- prepare room status sheet for housekeeping and update on available rooms
- take and confirm credit cards for validity and acceptability
- lock and secure area if leaving front desk
- create incident reports for guest injuries/issues
- answer all calls within three rings using scripted manner
- take and record reservations accurately and confirm as requested
- resolve guest complaints
- maintain regular attendance and punctuality
- maintain high standards of personal appearance and grooming
- perform any other duties as requested by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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