Guest Service Agent

Drury Hotels is a renowned hospitality company recognized for its commitment to providing exceptional guest experiences and a welcoming work environment. With multiple properties across the United States, Drury Hotels emphasizes the importance of a strong company culture where employees feel valued, supported, and motivated to grow in their careers. The company has been recognized by Newsweek as one of America’s Greatest Workplaces for 2025, reflecting its dedication to fostering a positive and rewarding workplace. Drury Hotels is known not only for its quality accommodations and services but also for being a company that genuinely cares about the well-being and professional development of its team members.

The role available at Drury Hotels is that of a Front Desk Associate, located at 4213 Frederick Blvd., St. Joseph, Missouri 64506. This position is key to creating a welcoming environment for guests as they arrive and depart the hotel. The Front Desk Associate serves as the friendly and helpful face of the hotel, ensuring that guests have a smooth and pleasant experience throughout their stay. The position involves various responsibilities, including checking guests in and out, handling cash transactions, maintaining guest records, and promoting the hotel’s loyalty programs. Additionally, the role supports the hotel’s food service by assisting with breakfast and the evening kickback service, which includes food preparation, guest service as a host or bartender, and general clean-up.

Drury Hotels prides itself on offering much more than a paycheck to its employees. The company provides a comprehensive benefits package, including quarterly bonuses based on hotel performance, flexible scheduling to help achieve a healthy work-life balance, paid time off, and hotel discounts including free room nights. Employees have opportunities for career advancement through mentorship programs, cross-training, structured development plans, and management training, with over 200 internal promotions occurring in the past year alone. Health and wellness benefits such as medical, dental, vision, prescription coverage, and life and disability insurance are also part of the comprehensive offerings, alongside a team member assistance program to support personal well-being. Retirement planning is supported with a company-matched 401(k) plan, further demonstrating Drury Hotels’ commitment to the long-term success of its employees.

The ideal candidate for the Front Desk Associate position is a friendly, organized, and communicative individual with a positive attitude and a genuine desire to deliver excellent service. Drury Hotels looks for individuals who can multitask efficiently and maintain attention to detail while managing front desk operations and guest services. Candidates should have experience handling money and operating office equipment, exhibit strong English language skills in both speaking and understanding directions, and be comfortable working independently as required by the schedule. Above all, the company seeks team members who embody a warm and welcoming demeanor that aligns with Drury’s culture of hospitality and exceptional service.

This is an immediate hiring opportunity at Drury Hotels where you can rise, shine, and work happy. The role offers the chance to be part of a respected hospitality company where your contributions truly matter and professional growth is encouraged and supported. If you are looking for a workplace where you belong and can make a positive impact every day, Drury Hotels is the place for you.