Guest Service Agent - (Expired Job)

HHM Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences across its network of hotels. Known for its commitment to excellence and sustainability, HHM Hotels offers a dynamic and supportive work environment that values diversity and inclusion. As a leading employer in the hospitality industry, HHM Hotels prides itself on fostering a culture where people are empowered, hearts serve with passion, and excellence is the standard. The company prioritizes professional growth, offering clear career pathways for its employees and ensuring a collaborative, respectful workplace where every individual can thrive. HHM Hotels is also deeply committed to upholding legal and ethical standards, embracing equality and non-discrimination across all its operations.

The Guest Service Agent position at HHM Hotels is a frontline role critical to delivering memorable and seamless experiences for guests. This role involves warmly greeting guests upon arrival, managing the registration process efficiently, and providing courteous and timely service throughout their stay. The Guest Service Agent is responsible for various operational tasks, including assigning hotel rooms, processing payments, confirming reservations, and addressing guest inquiries and concerns. Strong communication and interpersonal skills are essential as the agent acts as the face of the hotel, ensuring every guest feels valued and well-cared for.

In this role, the agent will also handle bookkeeping activities such as balancing accounts and conducting audits, maintain guest satisfaction by responding swiftly to requests or complaints, and follow safety protocols conducive to a secure working environment. HHM Hotels emphasizes sustainable practices and brand standards, so the Guest Service Agent will align their work with these values. Furthermore, the job offers a clear growth path towards roles such as Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager, paving the way for career advancement in the hospitality sector.

HHM Hotels offers both full-time and part-time opportunities with competitive wages, making it an attractive option for individuals passionate about hospitality and guest service. The company provides a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a 401k plan with company match, and additional support services such as 24/7 access to health resources and wellness programs. This role is suited for candidates with a high school diploma or equivalent and previous customer service experience, and those who are familiar with PMS systems will have an advantage. The working environment is dynamic and requires flexibility to work holidays, weekends, and alternate shifts, along with the physical ability to stand, walk, and lift up to 25 pounds. Overall, the Guest Service Agent plays a vital role in embodying HHM Hotels’ core values of service excellence and delivering unforgettable guest experiences.