Guest Service Agent - (Expired Job)

HHM Hotels is a distinguished hotel management company known for its commitment to excellence in hospitality and guest satisfaction. Specializing in managing a variety of hotel properties, HHM Hotels focuses on delivering superior service experiences that meet and exceed guest expectations while promoting sustainability and operational efficiency. The company operates with a strong belief system encapsulated in its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It – principles that guide its employees and management in creating memorable stays for guests.

HHM Hotels is currently seeking a Guest Service Agent to join their dedicated front desk team. This role is essential in creating a welcoming and efficient environment for guests from the moment they arrive until their departure. As a Guest Service Agent, you will be responsible for greeting guests warmly, handling the registration process, managing reservations, and responding promptly to guest inquiries and requests. You will embody the company’s standard for courteous and friendly service while adhering to brand guidelines and sustainability standards.

This position offers opportunities for growth within the company, with potential career advancement paths including Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager. In this role, the ideal candidate will be proactive in supporting guest needs and comfortable performing administrative and transactional duties such as processing payments, maintaining guest accounts, and ensuring overall guest satisfaction. You will also be instrumental in upholding safety standards, supporting operational tasks during peak periods, and contributing to a positive work environment.

Working at HHM Hotels means being part of a team that values professional development and employee well-being, offering competitive wages for both full-time and part-time roles. Additionally, you can expect a dynamic work schedule, which may include holidays, weekends, and alternate shifts, reflecting the hospitality industry's needs. Physically, the role requires standing, walking, and occasionally lifting and carrying items up to 25 pounds, highlighting the importance of stamina and a service-oriented mindset.

Joining HHM Hotels as a Guest Service Agent means becoming a vital ambassador for the company’s brand, committed to delivering exceptional guest experiences, supporting team operations, and growing a rewarding career in hospitality.