Guest Service Agent

Drury Hotels is a well-established hospitality company known for its commitment to providing superior guest experiences and fostering a positive work environment for its employees. Operating within the hotel industry, Drury Hotels has earned a reputation for excellence and has been recognized as one of Newsweek's America’s Greatest Workplaces for 2025. With a focus on career growth and employee well-being, Drury Hotels prioritizes work-life balance and offers comprehensive benefits to support the health and financial security of its team members.

Located at 9445 E. Dry Creek Road in Centennial, Colorado, this role provides an exciting opportunity to join a reputable hotel brand that values its people and strives to create a welcoming environment where employees truly belong. Drury Hotels encourages a culture of respect, integrity, and high standards in service, ensuring that both guests and team members experience the best possible environment.

The role is a front desk position where you will act as the friendly and helpful face of the hotel, greeting and assisting guests as they arrive and depart. Your main responsibility will be to ensure exceptional and positive experiences for diverse guests and colleagues alike. This involves assisting guests efficiently and courteously, managing front-desk operations including check-in and check-out, cash handling, maintaining accurate guest records, and addressing any concerns or requests with professionalism.

Additionally, you may support breakfast and the 5:30 p.m. Kickback service by preparing food, setting up, providing guest service in host or bartender capacity, and assisting with cleanup. Living the Drury culture is key to your success in this role, and you will consistently present a high standard of hospitality and integrity, promoting an environment where guests feel valued and welcomed.

This position is designed for individuals who excel in multitasking, communication, and customer service. The job offers flexible scheduling to help maintain an excellent work-life balance and includes competitive pay ranging from $19.91 to $29.22 per hour, with starting wages possibly higher depending on experience, skills, and education. Drury Hotels also provides quarterly incentives, with bonuses up to $3,200 per year based on hotel performance, which reflects the company’s commitment to recognizing and rewarding hard work.

Employees benefit from exceptional health and well-being plans, including medical, dental, vision, prescription coverage, life and disability insurance, and access to a Team Member Assistance Program. Retirement plans with company-matched 401(k) options further support long-term financial security. The hotel also offers paid time off, employee hotel discounts, and free room nights to enhance overall satisfaction and quality of life.

Joining Drury Hotels means becoming part of a workplace that values your unique personality and dedication, providing mentorship, cross-training, management training, and extensive development plans to help you advance your career. Over 200 internal promotions in the past year illustrate the company’s commitment to growing from within.

Overall, this front desk role not only offers an excellent starting point in the hospitality industry but also a chance to work in a positive, award-winning company where your contributions make a real difference. Whether you’re looking for a long-term career or a valuable stepping stone, Drury Hotels is a great place to grow, have fun, and work happy.