Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Diverse and Inclusive Work Environment
Opportunity for professional growth
Employee discounts on hotel stays and restaurants
flexible scheduling
supportive team culture
Comprehensive training programs
Participation in company events and meetings
Job Description
Kimpton Hotels is a renowned boutique hotel brand originally founded in San Francisco in 1981 by Bill Kimpton, who sought to revolutionize the hospitality industry by creating genuine, heartfelt connections between guests and staff. Known for its vibrant, eclectic, and personal approach, Kimpton has consistently fostered a unique culture that celebrates individuality, creativity, and self-leadership. The company's mission revolves around improving the lives of everyone involved — coworkers, guests, owners, and the community — by promoting an environment where people can be their authentic selves and thrive. Kimpton emphasizes an entrepreneurial spirit, a zest for life, and an empowering workplace... Show More
Job Requirements
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Familiar with hotel systems and operations, and the ability to enter information accurately
Job Qualifications
- High school diploma or general education degree (GED) required
- Previous experience in a front desk or customer-facing role is preferred
- Knowledgeable of immediate area, services, attractions, and events
- Familiar with hotel systems and operations, and the ability to enter information accurately
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks efficiently under pressure
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost & found articles accompanied by a completed lost & found report
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Location
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