Guest Service Advisor

Lube X-press is a leading quick-lube service provider dedicated to delivering exceptional automotive maintenance experiences to its customers. Known for its commitment to creating a positive and empowering work environment, Lube X-press has cultivated a culture where both employees and guests feel welcomed and valued. The company prides itself on maintaining an industry-leading Employee Net Promoter Score of 71, a figure that aligns with top brands like Starbucks and Netflix, showcasing the satisfaction and loyalty of their team members. As a fast-paced service provider specializing in oil changes, filter replacements, fluid exchanges, and other essential vehicle maintenance services, Lube X-press focuses on efficiency without compromising quality or customer care. The company offers a workplace where team members can find flexible job opportunities or pursue long-term career growth supported by robust training programs and advancement pathways.

The role of a Guest Service Advisor (GSA) at Lube X-press is fundamental to the company’s mission of delivering Best-in-Class Service. This full-time, non-exempt position places you at the very forefront of customer interaction, making you the face of the brand. As a Guest Service Advisor, your primary responsibility is to ensure every guest receives a fast, friendly, and honest service experience that leaves their vehicle running smoothly and their expectations exceeded. This role involves welcoming guests warmly, guiding them throughout their service visit, and using the point-of-sale system to provide accurate and personalized service recommendations based on the vehicle's make, model, and mileage. You will also play a key role in finalizing transactions accurately, overseeing the execution of oil changes and other maintenance tasks, and maintaining the cleanliness and safety of the shop environment.

Lube X-press values professionalism, clear communication, and efficiency, and they provide the tools and training needed to support their GSAs in excelling at their duties. The company’s culture encourages growth, promotes from within, and recognizes employee contributions, making this an ideal role for individuals eager to develop their skills in the automotive service industry. With benefits including bi-weekly pay, uniforms and tools provided, paid time off, and comprehensive healthcare offerings, Lube X-press ensures their employees are well-supported both on and off the job. If you thrive in a team-oriented environment and aim to deliver outstanding customer care, this role offers an exciting opportunity to build a rewarding career while working with a company that truly lives its values.