Guest Service Administrator

Dexterra Group is a well-established company with over 75 years of experience in supporting infrastructure and built assets that are vital to society. The group consists of several companies that initially operated independently, now unified under the Dexterra brand. Dexterra Group prides itself on delivering exceptional service to its clients by assembling expert teams with the right skills and regional knowledge. This ensures that companies can manage their day-to-day operations smoothly and successfully, leading to enhanced performance and productivity across various sectors.

Dexterra Group primarily operates in sectors that require strong infrastructure support, offering services that include property management, site operations, and administrative support. Their long-standing history and commitment to excellence make them a trusted partner for many clients who rely on their expertise for operational success.

The Guest Service Administrator role is a vital position based at a world-class Dexterra camp facility. This role encompasses more than traditional guest check-in and check-out duties, extending into critical administrative tasks that influence site operations profoundly. As a Guest Service Administrator, you will be a key representative for the camp, ensuring that guests receive outstanding customer service while maintaining precise and timely management of guest data and site occupancy.

Your responsibilities will include managing reservation records, forecasting occupancy levels based on bookings and client schedules, and generating detailed reports that support operational planning and decision-making. You will work closely with Site Managers and operational teams to ensure all guest information is accurate and up to date, facilitating effective site administration.

The role demands a proactive individual who can handle guest inquiries professionally, allocate rooms efficiently, manage check-in/check-out processes smoothly, and maintain comprehensive data in property management systems. Additionally, you will support the administrative review of various site documents including safety records, time sheets, and maintenance logs, ensuring overall site compliance and operational efficiency.

This position not only emphasizes operational accuracy but also the importance of excellent interpersonal skills. As the first point of contact for guests and clients, providing clear information about site policies and services and gathering feedback are essential tasks. Your work will help optimize site utilization and enhance the guest experience, contributing directly to the success of the facility and the wider Dexterra Group operations.

If you are detail-oriented, have a background in hospitality or business administration, and possess strong customer service skills combined with administrative expertise, this role offers an excellent opportunity to join a reputable organization committed to quality and operational excellence. The position offers hands-on experience in a dynamic environment focused on infrastructure support and guest services within a renowned group that values diversity, inclusion, and professional growth.