Guest Service Administrator

Irving, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee assistance program

Flexible work schedule

Job Description

Dexterra Group is a well-established organization with over 75 years of experience in supporting infrastructure and built assets critical to society. The group brings together multiple companies that began independently to form a powerful entity known for its commitment to enabling clients to achieve higher performance and productivity. Dexterra Group operates with a strong foundation of passionate people, regional expertise, and specialized skills that allow it to provide dependable, day-to-day operational support for companies across various sectors. The group’s portfolio spans an impressive range of infrastructure services that ensure the optimal functioning of essential assets, making it a trusted partner in its field.

The Guest Service Administrator role is based at a world-class Dexterra camp facility, making it an exciting opportunity for individuals who are customer service oriented and administrative savvy. This position is pivotal to ensuring the smooth operation of guest services and the overall administration of the site. The role transcends basic check-in and check-out tasks and plays a vital role in accurate guest data management, occupancy tracking, forecasting, and reporting. The Guest Service Administrator acts not only as an ambassador of the site, delivering exceptional customer service to guests but also as a critical support element to site operations teams. Responsibilities include managing guest information such as names, dates of stay, and room allocations with meticulous precision.

Collaboration is a key component of this role, as the administrator works closely with Site Managers and other operational teams to ensure that guest data supports essential planning, forecasting, and reporting requirements. This ensures that the camp facility operates efficiently and effectively, optimizing guest experience and site productivity. This position requires a professional who is organized, detail-oriented, and capable of juggling multiple administrative tasks while maintaining a friendly and approachable demeanor. It offers a chance to contribute to a high-performing team within a respected and growing company that values quality client service, operational excellence, and employee engagement.

Job Requirements

Completion of post-secondary education in hospitality, business administration, or a related field
Minimum 1 year of logistics, or hotel guest services and/or administrative experience
Minimum 1 year of accounting or administrative experience including receiving reports, work orders, payroll data entry, invoicing and billing
Strong attention to detail with the ability to maintain accurate guest and occupancy records
Intermediate proficiency with Microsoft Office (Excel, Word)
Experience with property management systems or hospitality software is considered an asset
Strong customer service skills with a professional, organized, and responsive approach

Job Qualifications

Completion of post-secondary education in Hospitality, Business Administration, or a related field
Minimum 1 year of logistics, or hotel guest services and/or administrative experience
Minimum 1 year of accounting or administrative experience including receiving reports, work orders, payroll data entry, invoicing and billing
Strong attention to detail with the ability to maintain accurate guest and occupancy records
Intermediate proficiency with Microsoft Office (Excel, Word)
Experience with Property Management Systems or hospitality software is considered an asset
Strong customer service skills with a professional, organized, and responsive approach

Job Duties

Welcoming guests and providing introductory information about the site
Serving as the first point of contact for guest and client inquiries via phone and email
Allocating guest rooms and issuing room keys and access cards as required
Managing the check-in and check-out process for all guests
Maintaining accurate records of guest names, room assignments, and dates of stay
Ensuring accurate and timely data entry into occupancy and property management systems
Forecasting occupancy levels based on bookings and client schedules
Running and distributing occupancy, arrival/departure, and utilization reports
Supporting site planning through accurate guest and occupancy reporting
Ensuring database accuracy for room bookings, payments, and multiple data sources
Providing guests with information on camp rules, policies, and services while gathering feedback
Assisting with administrative review of safety documentation, time sheets, and maintenance records
Supporting the preparation of reports using MS Excel and documentation in MS Word
Assisting the Site Manager with day-to-day administrative and operational support tasks