Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.50
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
JW Marriott is a globally recognized luxury hotel brand known for its exceptional service, elegant accommodations, and commitment to guest satisfaction. As part of the Marriott International family, JW Marriott properties deliver a refined and sophisticated hospitality experience that caters to discerning travelers seeking upscale amenities and personalized service. The brand prides itself on fostering a welcoming environment where guests feel valued and cared for through meticulous attention to detail and high standards of cleanliness and comfort. JW Marriott employs a diverse team of professionals dedicated to upholding these values and ensuring every aspect of a guest’s stay is memorable and enjoyable.
The Guest Room Attendant (GRA) position at JW Marriott represents a vital role within the Housekeeping department. This full-time role reports directly to the Housekeeping Floor Supervisor and operates across various shifts, including day, swing, and graveyard. The primary responsibility of a Guest Room Attendant is to maintain the cleanliness, sanitation, and overall presentation of guest rooms to meet or exceed JW Marriott’s renowned standards. This involves carefully cleaning and servicing each assigned room, ensuring that all linens, furniture, fixtures, and amenities are spotless and properly arranged. Attention to detail and efficiency are critical, as each room must be prepared to offer a welcoming and comfortable environment for new arrivals.
In addition to performing physical cleaning tasks, the Guest Room Attendant must be able to communicate effectively with guests and team members, promoting a positive and professional atmosphere. They play a key role in guest satisfaction by anticipating and responding to guest needs, ensuring that all service interactions reflect the core values of the JW Marriott brand. The job also requires adherence to all company policies, safety protocols, and departmental procedures to guarantee a safe and harmonious work environment.
Moreover, the Guest Room Attendant is expected to contribute to the organization and restocking of housekeeping carts and storage areas, report maintenance issues promptly, and manage lost-and-found items responsibly. Physical stamina and the ability to safely handle cleaning chemicals and equipment are essential, given the demands of standing, bending, lifting, and repetitive motions involved throughout the shift. The role demands reliability, time-management skills, and the ability to work independently while supporting a collaborative team dynamic.
Overall, working as a Guest Room Attendant at JW Marriott offers an opportunity to be part of a luxury hospitality brand dedicated to excellence. Employees in this role help create lasting impressions through cleanliness and guest service, contributing directly to the hotel’s reputation and success. This position is an ideal fit for individuals who take pride in their work, have a strong commitment to customer satisfaction, and seek career growth within an internationally acclaimed hotel group.
The Guest Room Attendant (GRA) position at JW Marriott represents a vital role within the Housekeeping department. This full-time role reports directly to the Housekeeping Floor Supervisor and operates across various shifts, including day, swing, and graveyard. The primary responsibility of a Guest Room Attendant is to maintain the cleanliness, sanitation, and overall presentation of guest rooms to meet or exceed JW Marriott’s renowned standards. This involves carefully cleaning and servicing each assigned room, ensuring that all linens, furniture, fixtures, and amenities are spotless and properly arranged. Attention to detail and efficiency are critical, as each room must be prepared to offer a welcoming and comfortable environment for new arrivals.
In addition to performing physical cleaning tasks, the Guest Room Attendant must be able to communicate effectively with guests and team members, promoting a positive and professional atmosphere. They play a key role in guest satisfaction by anticipating and responding to guest needs, ensuring that all service interactions reflect the core values of the JW Marriott brand. The job also requires adherence to all company policies, safety protocols, and departmental procedures to guarantee a safe and harmonious work environment.
Moreover, the Guest Room Attendant is expected to contribute to the organization and restocking of housekeeping carts and storage areas, report maintenance issues promptly, and manage lost-and-found items responsibly. Physical stamina and the ability to safely handle cleaning chemicals and equipment are essential, given the demands of standing, bending, lifting, and repetitive motions involved throughout the shift. The role demands reliability, time-management skills, and the ability to work independently while supporting a collaborative team dynamic.
Overall, working as a Guest Room Attendant at JW Marriott offers an opportunity to be part of a luxury hospitality brand dedicated to excellence. Employees in this role help create lasting impressions through cleanliness and guest service, contributing directly to the hotel’s reputation and success. This position is an ideal fit for individuals who take pride in their work, have a strong commitment to customer satisfaction, and seek career growth within an internationally acclaimed hotel group.
Job Requirements
- High school diploma or GED
- previous housekeeping experience in a hotel, resort, or similar environment
- ability to speak and understand basic English
- physical stamina for prolonged standing, walking, bending, and lifting
- ability to follow written and verbal instructions
- proficiency in handling cleaning chemicals safely
- good time-management and organizational skills
- ability to work both independently and as part of a team
- compliance with company safety policies and procedures
Job Qualifications
- High school diploma or GED
- previous housekeeping experience in a hotel, resort, or similar environment
- effective verbal communication skills to interact professionally with guests, supervisors, and co-workers
- ability to follow written and verbal instructions accurately and consistently
- strong attention to detail with the ability to maintain accurate and organized written records
- proficiency in safely operating standard cleaning chemicals and equipment, following all safety guidelines
- time-management and organizational skills to complete assigned rooms efficiently and meet productivity standards
- ability to work independently with minimal supervision while also contributing positively to a team environment
- physical stamina to stand, walk, bend, lift, and perform repetitive cleaning tasks throughout the shift
- commitment to cleanliness and guest satisfaction ensuring all rooms meet brand standards
- must be able to speak and understand basic English to ensure safe performance of job duties and effective communication with guests and team members, as permitted
Job Duties
- Clean and service each assigned guestroom in accordance with established cleanliness and presentation standards
- change linens and properly make beds to brand specifications
- thoroughly clean and sanitize all bathroom areas including showers, shower doors, walls, mirrors, tubs, toilets, sinks, faucets, counters, cabinets, shelves, and floors
- empty trash and clean trash receptacles
- replenish all standard bathroom amenities and supplies including towels, toiletries, and paper products
- dust all room surfaces and fixtures including furniture, artwork, mirrors, vents, drawers, and similar items
- ensure all electronics are functioning properly such as televisions, clock radios, telephones, remote controls, hair dryers, irons, and other in-room devices
- clean and restock the minibar or coffee setup including coffee, sugar, creamers, and related supplies
- vacuum carpets thoroughly and inspect under beds, behind nightstands, and behind drapes for cleanliness and items
- report all lost-and-found items to the Housekeeping Coordinator
- report any missing items for investigation and appropriate guest charges if applicable
- notify leadership of rooms with “Refuse Service,” late checkouts, or “Do Not Disturb” status to obtain replacement rooms and meet daily credit requirements
- report maintenance issues such as lights not working, doors not closing properly, leaks, broken furniture, missing or damaged hangers, hair dryers, irons, or remote controls
- clean, organize, and restock housekeeping carts and storage areas in the assigned section
- follow all safety procedures including keeping guestroom doors closed during service, using proper lifting and carrying techniques, and following chemical safety and PPE guidelines
- complete all assigned rooms each shift in accordance with departmental productivity and quality standards
- provide turndown service as needed or when requested by guests or management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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