Job Overview

briefcase

Employment Type

Full-time
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule

Job Description

Virgin Hotels is a vibrant and innovative hospitality brand known for its unique blend of comfort, style, and exceptional customer service. As a part of the hospitality industry, Virgin Hotels focuses on offering guests a memorable experience through high-quality accommodations, modern amenities, and personalized services. With a commitment to inclusivity and diversity, Virgin Hotels cultivates a welcoming atmosphere where both guests and employees feel valued and respected. The company is renowned for its contemporary design, thoughtful amenities, and a vibrant community spirit that fosters creativity and innovation. Virgin Hotels strives to maintain high standards in every aspect of operations to ensure an unparalleled guest experience.

The Housekeeper role at Virgin Hotels is essential to maintaining the hotel’s reputation for cleanliness and comfort. The position is designed for individuals who take pride in their attention to detail and enjoy creating a spotless, organized environment. Housekeepers at Virgin Hotels are responsible for cleaning guest rooms to exacting standards, ensuring every space is inviting and meets the brand’s quality benchmarks. The role requires effective communication and teamwork skills, as housekeepers must coordinate with managers, teammates, and guests to deliver seamless service. This position is perfect for those who are enthusiastic about hospitality, take initiative, and enjoy working in a dynamic environment where every detail matters.

As a housekeeper at Virgin Hotels, you will be expected to use cleaning equipment safely and efficiently, manage documentation of your duties, and uphold safety standards by reporting hazards promptly. You will greet guests warmly, maintain confidentiality, and use designated cleaning chemicals according to specified protocols. The job demands physical stamina, including the ability to stand for prolonged periods, lift and move heavy objects, and perform repetitive tasks such as bending, reaching, and scrubbing. Attention to environmental responsibility is also important, as you will be trained to conserve water and chemicals during cleaning.

The position fosters a fun and engaging work environment where creativity and innovation are encouraged. Housekeepers are empowered to anticipate guest needs and provide personalized service that delights guests. The role supports professional growth through teamwork and leadership development consistent with Virgin Hotels’ core values — fun, innovation, originality, and delivering superior customer service. Overall, this role allows individuals who enjoy a blend of physical activity, problem-solving, and exceptional customer care to contribute to an outstanding guest experience while being part of a dynamic and supportive team.

Job Requirements

  • Current, legal, and unrestricted ability to work in the United States
  • ability to communicate clearly in verbal and written English
  • high school or equivalent education required
  • preferred additional foreign language
  • previous hotel housekeeping experience
  • strong eye-hand coordination
  • distinguish letters, numbers, and symbols in English
  • comply with policies, procedures, and chemical labels
  • work in varying noise levels
  • withstand prolonged standing, stretching, bending, kneeling
  • work indoors with exposure to environmental factors such as dust, smoke, pet dander
  • move efficiently between floors
  • scrub and scour surfaces
  • frequent bending, stooping, reaching, wiping
  • able to lift 50 pounds
  • able to push/pull up to 100 pounds
  • handle chemical cleaning supplies safely and hygienically

Job Qualifications

  • Great team player with ability to create excellent working relationships
  • collaborative approach with all departments
  • ability to resolve conflicts swiftly
  • creativity and innovation
  • think outside the box approach
  • anticipate needs and over deliver
  • problem-solving with initiative
  • multitasking ability
  • enthusiastic, passionate, and motivating
  • leadership aligned with Virgin Hotels Core Values
  • fun, innovative, original, personable
  • commitment to high quality and customer service

Job Duties

  • Properly and safely use all equipment
  • report all safety issues when necessary including carts, vacuums, and Swiffers
  • maintain proper documentation of all duties accomplished during a working shift
  • report all safety hazards or maintenance deficiencies
  • greet all guests throughout shift with the proper salutation in English and a pleasant expression
  • perform all duties in a quiet and orderly manner
  • maintain guest safety through reporting anything suspicious or injuries
  • take directions from supervisor
  • meet quality cleaning standards
  • complete required credits per productivity standards
  • utilize HOTSOS program for requests
  • use an electronic device to receive and complete requests and communicate with housekeeping
  • be physically present at assigned workstation
  • clean all guest rooms to Virgin Hotel standards
  • report to shift in assigned attire
  • use designated cleaning chemicals and tools
  • keep guest information confidential and secure
  • turn in lost and found items
  • handle keys according to company policy
  • comply with security policies
  • restock supplies
  • complete manager's requests
  • work as part of a team as needed
  • use proper cleaning chemicals
  • conserve water and chemicals per training standards

Job Criteria

Experience

No experience required


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef