Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $21.60
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Onsite gym access
Training and development opportunities
Job Description
Bally's Lincoln Casino Resort is a renowned hospitality and gaming establishment known for providing an exceptional guest experience in the vibrant casino and resort industry. With a strong commitment to excellence and guest satisfaction, Bally's Lincoln Casino Resort offers a dynamic work environment that blends entertainment, luxury, and hospitality services. The resort features a variety of amenities, including gaming, dining, and accommodations, designed to cater to diverse guest needs and create memorable experiences.
As a leading casino resort, Bally's Lincoln focuses on maintaining high standards of cleanliness and service throughout its property. The company is dedicated to fostering a positive work culture where employees are empowered to contribute to the overall success of the resort by delivering top-notch customer service and efficient operational support. The working environment at Bally's Lincoln Casino Resort is mostly indoors and climate-controlled, promoting comfort for staff while managing typical challenges such as exposure to noise, smoke, and odors common in a resort and casino setting.
The role described is a crucial part of the housekeeping team, responsible for maintaining cleanliness and guest room readiness according to departmental standards. This position plays a significant role in enhancing the guest experience through meticulous room servicing, adherence to safety protocols, and effective communication with supervisors and other team members. The hourly wage for this position is targeted at $21.60, reflecting the value and importance of the role in supporting the resort's operations.
In this role, the employee is expected to service assigned rooms within specified timeframes while ensuring all equipment such as TVs, remote controls, phones, and lights are operational. The duties extend beyond routine cleaning to include documenting room statuses, securing master keys, managing lost-and-found articles, restocking housekeeping carts, and controlling supply inventory. The role also involves executing daily cleaning projects and proactively suggesting improvements to increase guest satisfaction, boost revenues, and reduce costs.
Effective interpersonal skills are essential, as the role requires establishing and maintaining positive relationships with guests and coworkers, resolving guest issues promptly, and adhering strictly to the resort’s policies and procedures. This position demands the use of cleaning and safety equipment as instructed, along with meticulous attention to detail to meet the high standards expected at Bally's Lincoln Casino Resort. Ultimately, the role contributes directly to the resort's reputation and operational excellence by ensuring that every guest has a clean, comfortable, and welcoming environment during their stay.
As a leading casino resort, Bally's Lincoln focuses on maintaining high standards of cleanliness and service throughout its property. The company is dedicated to fostering a positive work culture where employees are empowered to contribute to the overall success of the resort by delivering top-notch customer service and efficient operational support. The working environment at Bally's Lincoln Casino Resort is mostly indoors and climate-controlled, promoting comfort for staff while managing typical challenges such as exposure to noise, smoke, and odors common in a resort and casino setting.
The role described is a crucial part of the housekeeping team, responsible for maintaining cleanliness and guest room readiness according to departmental standards. This position plays a significant role in enhancing the guest experience through meticulous room servicing, adherence to safety protocols, and effective communication with supervisors and other team members. The hourly wage for this position is targeted at $21.60, reflecting the value and importance of the role in supporting the resort's operations.
In this role, the employee is expected to service assigned rooms within specified timeframes while ensuring all equipment such as TVs, remote controls, phones, and lights are operational. The duties extend beyond routine cleaning to include documenting room statuses, securing master keys, managing lost-and-found articles, restocking housekeeping carts, and controlling supply inventory. The role also involves executing daily cleaning projects and proactively suggesting improvements to increase guest satisfaction, boost revenues, and reduce costs.
Effective interpersonal skills are essential, as the role requires establishing and maintaining positive relationships with guests and coworkers, resolving guest issues promptly, and adhering strictly to the resort’s policies and procedures. This position demands the use of cleaning and safety equipment as instructed, along with meticulous attention to detail to meet the high standards expected at Bally's Lincoln Casino Resort. Ultimately, the role contributes directly to the resort's reputation and operational excellence by ensuring that every guest has a clean, comfortable, and welcoming environment during their stay.
Job Requirements
- High school diploma or equivalent
- Ability to stand and walk for extended periods
- Willingness to work flexible hours including weekends and holidays
- Ability to use cleaning chemicals safely
- Ability to handle physical workload
- Good interpersonal skills
- Reliability and punctuality
Job Qualifications
- Prior housekeeping or cleaning experience preferred
- Good communication skills
- Ability to work independently and with others
- Attention to detail
- Ability to follow safety and cleaning protocols
- Customer service orientation
- Basic knowledge of cleaning chemicals and equipment
Job Duties
- Enhances the guest experience by providing exceptional service
- Services assigned rooms according to departmental specifications within allotted time
- Documents room status on assignment sheets
- Greets guests passing in corridors establishing eye contact
- Ensures that equipment in guestrooms is operational including TV remote control phones and lights
- Uses cleaning chemicals as instructed
- Uses safety equipment as required
- Communicates all maintenance issues to supervisor
- Executes daily cleaning projects
- Secures master keys while working
- Collects and secures lost-and-found articles
- Restocks housekeeping cart daily
- Controls inventory of supplies
- Makes suggestions for improvements in overall operations to increase guest satisfaction revenues and reduce costs
- Establishes and maintains close working relationships with all employees to ensure maximum cooperation productivity morale and guest service
- Resolves guest issues
- Adheres to department and property policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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