GUEST ROOM ATTENDANT- DAY SHIFT

Rio Rancho, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee wellness program

Job Description

The Santa Ana Tribal Resort and Casino is a premier hospitality establishment dedicated to providing an exceptional guest experience through its comprehensive range of services and top-notch facilities. This resort and casino combines the rich cultural heritage of the Santa Ana Tribe with modern amenities, creating a welcoming and enjoyable environment for both leisure and business travelers. With an emphasis on quality, professionalism, and guest satisfaction, the resort fosters a work environment that respects diversity, promotes teamwork, and encourages continuous improvement in service standards. Employees are expected to uphold the core values of dignity, respect, dependability, honesty, professionalism, and integrity while delivering outstanding customer service in a fast-paced, dynamic setting. The resort prioritizes employee growth and well-being by encouraging a positive work culture and offering various support mechanisms to ensure every team member can contribute effectively to the organization's success.

The role of Guest Room Attendant at the Santa Ana Tribal Resort and Casino is pivotal in maintaining the cleanliness, safety, and overall presentation of the hotel's rooms and common areas. The Guest Room Attendant is responsible for thorough cleaning and servicing in accordance with established standards and procedures, ensuring that every guest enjoys a comfortable and pristine environment throughout their stay. This position requires meticulous attention to detail, physical stamina, and a strong commitment to hospitality and guest satisfaction. The attendant performs a variety of tasks, including changing linens, dusting, vacuuming, sanitizing bathrooms, replenishing guest and work supplies, and utilizing cleaning equipment safely and effectively. Additionally, this role involves maintaining an organized workspace, adhering to safety guidelines, reporting maintenance issues, and supporting the hotel’s guest service policies.

Employee performance in this position directly influences the overall guest experience, making it essential that the Guest Room Attendant demonstrates professionalism, timeliness, good communication skills, and the ability to handle guest feedback constructively. The role may require flexibility in working hours, including weekends and holidays, and the physical capability to lift substantial weights and remain on feet for extended periods. Proficiency with technology is also necessary, as employees are required to use smartphones for company applications, communication, and reporting. Preference is given to qualified Santa Ana Tribal Members, reflecting the resort's commitment to supporting its community. Through dedication and teamwork, the Guest Room Attendant helps uphold the high standards and reputation of the Santa Ana Tribal Resort and Casino, contributing to a memorable and positive experience for all guests.

Job Requirements

High school diploma or GED required
able to obtain and maintain Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license
smartphone capable of running company applications and communication systems
proficient in using a smartphone for company applications, email, and texting
good interpersonal and communication skills
ability to work various hours including weekends and holidays
physically able to lift and move up to 100 pounds
able to stand and walk for long durations
preference given to qualified Santa Ana Tribal Members
able to work in a fast-paced environment
ability to handle stressful situations in a professional manner
team player
able to accept constructive feedback
well-groomed professional appearance

Job Qualifications

High school diploma or GED
good interpersonal, guest service, and communication skills
ability to provide strong customer service
ability to handle conflict situations
must be a team player
must be detail oriented and organized
ability to multi-task
ability to work in a fast-paced environment
willingness to accept constructive criticism and guidance
professional appearance and behavior

Job Duties

Change linens
make beds
dust and vacuum
scrub and clean floors, toilets, tubs, and sinks
remove fingerprints and smudges from mirrors, glass, surfaces, clean interior windows
replenish guest supplies as well as work supplies for self and others
fill carts, closets, and perform projects or deep cleaning when assigned
utilize equipment such as pan and broom, vacuum, cleaning kits, small scrubbers
ensure all equipment is used and maintained according to proper procedures
adhere to all safety guidelines including the use of protective equipment
utilize chemicals in a proper, safe, and responsible manner according to standards
maintain proper in-room and stock product levels, clean and organized work area, cart, and supplies
communicate problems, challenges or unusual matters of significance to supervisor
clean and service all types of hotel rooms and common areas in accordance to established policy, procedures, and service standards
complete maintenance work orders and pass on to supervisors or management
support and comply with courtesy and guest service guidelines, policies, and procedures
exhibit integrity by ensuring safekeeping of guest items and belongings
display passion for the hospitality and gaming experience of guests
take personal responsibility for delivering excellent guest experience
ensure guests’ issues are resolved promptly, courteously, and efficiently
share guest feedback with appropriate parties for continuous improvement
welcome corrective or constructive feedback
perform other duties as assigned