Guest Room Attendant

The Courtyard Rochester Downtown, managed by Essex Hotel Management, is a renowned hospitality establishment dedicated to providing exceptional lodging experiences for both business and leisure travelers. Situated in the heart of Rochester, this hotel combines modern comfort with outstanding service, creating an inviting atmosphere for every guest. Essex Hotel Management has nearly three decades of experience in the hotel industry, known for their solution-driven approach that emphasizes team member satisfaction, guest happiness, and operational excellence. They uphold a core set of values including dedication, responsiveness, integrity, and inclusivity, making the Courtyard Rochester Downtown a desirable workplace for individuals keen to be part of a thriving hospitality community.

We are currently seeking a driven Guest Room Attendant to join our team on a part-time basis. This role offers an hourly wage of $16.50 and includes a $250 signing bonus, payable after 90 days of employment. The position requires flexibility to work weekends and holidays, reflecting the hospitality industry's dynamic nature and commitment to excellent guest service any day of the week. The Guest Room Attendant is pivotal in maintaining the pristine condition and welcoming ambiance of guest rooms, directly influencing the overall guest experience.

In this role, the Guest Room Attendant will work closely with the housekeeping team to ensure every guest room adheres to the highest standards of cleanliness and presentation. Responsibilities include cleaning and maintaining rooms, changing linens, making beds, restocking amenities, vacuuming, dusting, and sanitizing surfaces. The attendant must also promptly report any maintenance issues or damages and respond swiftly to guest inquiries and requests in a professional and courteous manner. The role demands a positive and friendly attitude, attention to detail, and adherence to safety and sanitation protocols to maintain a safe and healthy working environment.

At Essex Hotel Management, being "DRIVEN" is more than just a word — it reflects the qualities and mindset we expect from our team members. The ideal candidate is dedicated to finding effective solutions, responsive to guests and team members, operates with integrity by taking ownership and accountability, values diversity and performance, is engaged in their work, and demonstrates flexibility and innovation through nimbleness. This role provides an excellent opportunity for individuals passionate about hospitality and committed to contributing positively to the guest experience in a collaborative and inclusive workplace environment.