Guest room Attendant

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Diversity and inclusion initiatives

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to providing exceptional guest experiences and fostering a supportive work environment for its employees. The company operates a diverse portfolio of brands, including the luxury JW Marriott Hotels, which are situated in prime gateway cities and unique resort destinations worldwide. Marriott International prides itself on its commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all associates regardless of background. Through comprehensive training programs, career development opportunities, and a culture that values collaboration and innovation, Marriott International nurtures the growth and satisfaction of its team members.

This specific position is within the JW Marriott brand, part of Marriott International's luxury portfolio, located in Houston, Texas. The role is full-time and non-management within the Housekeeping & Laundry department, emphasizing the delivery of outstanding hospitality by maintaining high cleanliness and comfort standards in guest rooms and public spaces. The Housekeeper is responsible for responding promptly to guest requests and interdepartmental communications, ensuring guest rooms are impeccably prepared. The job entails tasks such as replenishing supplies and amenities, changing linens, cleaning bathrooms, dusting and polishing furniture, vacuuming carpets, and ensuring all room appliances are functioning correctly.

The position requires adherence to Marriott's safety and security policies, reporting maintenance issues or hazards, and upholding the company’s appearance and confidentiality standards. Physical demands include lifting and carrying items, pushing and pulling housekeeping carts, and performing various movements such as bending, stooping, or reaching. The role fosters a welcoming environment by greeting guests warmly, anticipating needs, and supporting team goals. The schedule is full-time and the work is onsite at the property located at 1777 Walker St, Houston, Texas. This opportunity at JW Marriott offers a chance to join a company that values its associates' well-being and growth, making it an appealing career choice in luxury hospitality where one can develop meaningful skills and be part of a global community committed to excellence in service.

Job Requirements

No high school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
ability to physically perform housekeeping duties including lifting and carrying objects
ability to follow safety protocols and company policies
ability to communicate effectively and work cooperatively with guests and team members

Job Qualifications

No high school diploma or G.E.D. equivalent required
no related work experience required
no supervisory experience required
ability to follow company and safety policies
good communication skills
ability to maintain cleanliness standards
ability to work in a team environment

Job Duties

Respond promptly to requests from guests and other departments
fill cart with supplies and transport cart to assigned area
enter guest rooms following procedures for gaining access and ensuring vacancy
replace guest amenities and supplies in rooms
replace dirty linens and terry with clean items
make beds and fold terry
clean bathrooms
remove trash, dirty linen, and room service items
check that all appliances are present in the room and in working order
straighten desk items, furniture, and appliances
dust, polish, and remove marks from walls and furnishings
vacuum carpets and perform floor care duties in guest rooms and hallways
follow all company and safety and security policies and procedures
report any maintenance problems, safety hazards, accidents, or injuries
complete safety training and certifications
properly store flammable materials
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
speak with others using clear and professional language
support team to reach common goals
ensure adherence to quality expectations and standards
move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance
ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces
reach overhead and below the knees, including bending, twisting, pulling, and stooping
stand, sit, kneel, or walk for an extended period across an entire work shift
grasp, turn, and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination
perform other reasonable job duties as requested by supervisors