Hotel Drover logo

Guest Room Attendant

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Uniform allowance

Job Description

Hotel Drover is a distinguished Autograph Collection property located in the historic Fort Worth Stockyards, Texas. Drawing inspiration from the pioneering spirit of the West and honoring the legendary cowboys who drove cattle across the plains, Hotel Drover embodies true Texas hospitality. This hotel offers a unique guest experience that seamlessly blends a rich heritage with modern luxury. Rooted deeply in the cultural and historical fabric of Fort Worth, the hotel welcomes its visitors with warm gestures like a tip of the hat and a firm handshake — reflecting the simple pleasures of life and genuine hospitality that are a hallmark of Texas traditions. Hotel Drover is more than just a place to stay; it’s a destination imbued with character and a proud legacy, attracting visitors who seek an authentic taste of the American West in a world-class setting. The hotel continually aims to provide memorable experiences that resonate with travelers both new and returning, fostering a sense of community and local pride among guests and employees alike.

The role of the Guest Room Attendant at Hotel Drover is essential toward delivering excellence in guest services. This position requires a dedicated individual committed to maintaining impeccable room cleanliness and standard hospitality service that meets the rigorous Hotel Drover brand standards. The Guest Room Attendant plays a critical role in ensuring that guest rooms, hallways, and assigned public areas are kept not only spotless and orderly but are also welcoming environments where every detail supports an extraordinary guest experience. This person is entrusted with servicing guest rooms daily, adhering strictly to quality expectations and safety standards. Duties include managing housekeeping carts stocked with linens, amenities, and cleaning supplies, making beds, sanitizing bathrooms, vacuuming floors, and inspecting room elements to ensure all are functional and present. Additionally, responsibilities extend to maintaining the presentation of furniture and reporting maintenance issues promptly while protecting guest privacy and confidentiality.

Hotel Drover values employees who embrace its core values such as integrity, warmth, intentionality, curiosity, and respect, emphasizing a team-oriented and service-focused work ethic. The ideal candidate is someone who embodies these qualities and is driven by community and service excellence, creating meaningful experiences for guests every day. Hotel Drover’s work environment requires physical agility, including the ability to stand, bend, and carry loads, as well as the flexibility to work evenings, weekends, and holidays to meet guest needs. Full commitment to the hotel’s brand mission and hospitality standards is a must, along with the ability to work both independently and collaboratively within the team. This role offers passionate individuals the chance to become part of a storied brand where every guest interaction is an opportunity to showcase legendary service and Texas hospitality at its finest.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in hospitality or housekeeping preferred
  • Ability to stand, walk, bend, stoop, kneel, reach, and twist for extended periods
  • Ability to lift, carry, and move up to 25 lbs regularly and heavier items with assistance
  • Ability to push and pull a loaded housekeeping cart over various surfaces
  • Flexible availability including evenings, weekends, and holidays
  • Ability to follow detailed cleaning and safety procedures
  • Commitment to maintaining confidentiality and professional appearance

Job Qualifications

  • Ability to follow detailed cleaning and safety procedures
  • Strong attention to detail and quality standards
  • Flexible schedule with availability to work evenings, weekends, and holidays
  • Ability to work independently and as part of a team
  • Commitment to providing warm, respectful, and service-oriented hospitality
  • Embody core values including Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Do Right, Honor All, Stay Curious
  • Previous hotel or hospitality experience
  • Familiarity with hotel cleaning standards and procedures
  • Strong time management and organizational skills
  • Detail-oriented with a proactive approach to guest service

Job Duties

  • Service guest rooms daily following hotel procedures, quality expectations, and brand standards
  • Stock and organize housekeeping carts with required linens, amenities, and cleaning supplies
  • Enter guest rooms using approved access procedures, ensuring vacancy prior to entry
  • Make beds, replace linens and terry, replenish guest amenities, and remove trash and soiled items
  • Clean and sanitize bathrooms, including fixtures, floors, mirrors, and surfaces
  • Dust, polish, vacuum, and perform floor care duties in guest rooms and assigned hallways
  • Inspect guest rooms to ensure furniture, appliances, and amenities are present and in working order
  • Straighten furniture, desks, and room items to meet presentation standards
  • Maintain cleanliness of hallways, closets, and service areas
  • Report maintenance issues, safety hazards, missing items, or damaged equipment promptly
  • Handle Lost & Found items in accordance with hotel procedures
  • Respond professionally and courteously to guest requests and interactions
  • Maintain a clean, professional appearance, including proper uniform and name badge
  • Ensure confidentiality of guest and company information
  • All other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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