Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Employee assistance program
Job Description
Pechanga Resort Casino is a premier destination located in Temecula, California, known for its vast entertainment options, luxurious accommodations, and exceptional guest services. It is a renowned gaming and hospitality establishment that proudly holds the prestigious Four Diamond rating, which signifies its commitment to providing superior quality and customer satisfaction. The resort features a full-service casino, multiple restaurants, a spa, a golf course, and a variety of event spaces, making it a sought-after location for both leisure and business travelers. As a leader in the hospitality industry, Pechanga Resort Casino emphasizes excellence, teamwork, and innovation to maintain its high standards and continue delivering an outstanding guest experience.
The role of Guest Room Attendant at Pechanga Resort Casino is pivotal in upholding the cleanliness and comfort standards of the hotel’s guest rooms. This position is responsible for the thorough cleaning and servicing of assigned rooms, ensuring every detail meets the resort’s stringent quality guidelines. The Guest Room Attendant will demonstrate a commitment to the Four Diamond service standards by maintaining a clean, safe, and welcoming environment for guests. This role demands strong attention to detail, a proactive approach to guest requests, and adherence to all departmental procedures, including safety protocols and service guarantees. The position is non-supervisory and focuses on direct guest service and room maintenance.
Responsibilities also include the use of specialized cleaning equipment, timely response to guest needs, and effective communication with supervisors and other departments to report deficiencies or unusual events. The Guest Room Attendant is expected to maintain professional grooming and conduct, contribute to a cooperative work environment, and participate in training sessions to continually improve service delivery. This role requires flexibility to work nights, weekends, and holidays, reflecting the dynamic nature of a hospitality environment. While prior experience is not required, candidates must be willing to obtain a Class "H" gaming license and comply with all resort policies. The position offers an opportunity to join a respected team that values quality, guest satisfaction, and employee development.
The role of Guest Room Attendant at Pechanga Resort Casino is pivotal in upholding the cleanliness and comfort standards of the hotel’s guest rooms. This position is responsible for the thorough cleaning and servicing of assigned rooms, ensuring every detail meets the resort’s stringent quality guidelines. The Guest Room Attendant will demonstrate a commitment to the Four Diamond service standards by maintaining a clean, safe, and welcoming environment for guests. This role demands strong attention to detail, a proactive approach to guest requests, and adherence to all departmental procedures, including safety protocols and service guarantees. The position is non-supervisory and focuses on direct guest service and room maintenance.
Responsibilities also include the use of specialized cleaning equipment, timely response to guest needs, and effective communication with supervisors and other departments to report deficiencies or unusual events. The Guest Room Attendant is expected to maintain professional grooming and conduct, contribute to a cooperative work environment, and participate in training sessions to continually improve service delivery. This role requires flexibility to work nights, weekends, and holidays, reflecting the dynamic nature of a hospitality environment. While prior experience is not required, candidates must be willing to obtain a Class "H" gaming license and comply with all resort policies. The position offers an opportunity to join a respected team that values quality, guest satisfaction, and employee development.
Job Requirements
- Must qualify to obtain and maintain a Class "H" gaming license
- ability to logically and independently plan, organize, and complete work in a timely manner
- ability to perceive quality of work, read material, and review documents
- ability to receive instructions and hear inquiries from guests or staff
- ability to maintain attendance in conformance with standards
- must be a self-starter who is highly motivated and resourceful
- must be able to take direction and follow through with assigned tasks
- must demonstrate excellent guest service
- must maintain favorable working relationships with all departments and team members
Job Qualifications
- High school diploma or general education degree (GED)
- ability to read and comprehend simple instructions, short correspondence, and memos
- basic mathematical skills including addition, subtraction, multiplication, and division
- ability to use reasoning to carry out detailed but uncomplicated instructions
- ability to remain alert and calm during emergency situations
- excellent people and communication skills
- ability to work with a positive attitude in a fast-paced and culturally diverse environment
- willingness to work nights, weekends, and holidays
Job Duties
- Adhere to department standards and procedures for entry and general cleaning of all hotel rooms
- promptly respond to guest requests in a professional and efficient manner
- use deep cleaning equipment to perform all facets of cleaning within hotel rooms and corridors
- ensure all assigned areas are maintained and any deficiencies in assigned area are reported to supervisor for follow-up
- adhere to all key, pager, and radio policies and procedures within department
- perform all tasks as assigned by management
- maintain uniform, grooming, and conduct in accordance with department standards
Job Criteria
Experience
No experience required
Job Location
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