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Guest Request Runner ($28.90/hr.)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $28.90
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Retirement Plan
Tuition Reimbursement
Discount hotel stays

Job Description

Hyatt Regency Huntington Beach Resort & Spa is a premier destination located along the sparkling shores of the Pacific Ocean. This stunning Spanish-inspired resort offers guests a unique blend of seaside charm and luxurious amenities, making it a standout spot for travelers seeking both relaxation and adventure. With remarkable meeting spaces, indulgent spa treatments, top-tier restaurants, and exceptional service, Hyatt Regency Huntington Beach ensures a memorable experience for all who visit. The resort prides itself on its commitment to caring for guests and colleagues alike, encapsulated in its motto, "We Care for People So They Can Be Their Best." This philosophy not only enhances guest experiences but also fosters a supportive and enriching workplace environment for team members.

The role of Guest Request Runner at Hyatt Regency Huntington Beach Resort & Spa is integral to achieving the high standards of customer satisfaction the resort is known for. Guest Request Runners are responsible for promptly and efficiently fulfilling guest requests and delivering items directly to guest rooms. The position requires excellent communication skills and physical capability, including the ability to push and pull heavy loads and stand or walk extensively during shifts. This role demands a proactive attitude, a genuine desire to satisfy guests' needs, and a strong work ethic to thrive in a fast-paced hospitality environment. Hyatt associates enjoy an empowering work culture that encourages career growth, job enrichment, and a supportive atmosphere where success is highly rewarded.

Joining Hyatt means more than just a job; it is a commitment to a career path full of opportunities and benefits. The company offers flexible work schedules and eligibility for full-time benefits after just 30 days of employment, highlighting their dedication to work-life balance and employee wellbeing. Employees receive discounted hotel stays not only for themselves but also for friends and family, underscoring Hyatt’s commitment to creating a positive environment beyond the workplace. Additional perks include tuition reimbursement to support continued education, provision of uniforms along with in-house laundry services, complimentary parking in an underground garage, and meals provided during working hours. Hyatt Perks also delivers access to thousands of local and national discounts, contributing to a satisfying overall employee experience.

Wellbeing is a cornerstone of Hyatt’s corporate culture, reflected in the availability of health, dental, and vision insurance after 30 days of employment, as well as a 401(k) retirement plan and a stock purchase plan. The company fosters continuous personal and professional development through the Hyatt Learning platform, offering a vast array of resources for skill enhancement and career advancement. Employees are encouraged to cross-train and take on varied roles within the organization, cultivating a dynamic and versatile skillset.

Hyatt is proud of its commitment to diversity and inclusion, emphasizing a workplace where all employees feel valued and respected. Recognized for eleven consecutive years as one of FORTUNE Magazine’s “100 Best Companies to Work For,” Hyatt ensures equal consideration for all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status. This inclusive culture supports employees bringing their full selves to work, enabling them to perform at their very best and deliver outstanding care to guests. The Guest Request Runner position represents an exciting opportunity to be part of a vibrant and welcoming team dedicated to excellence in hospitality.

Job Requirements

  • high school diploma or equivalent
  • prior experience in hospitality or customer service preferred
  • ability to handle physical demands of the role
  • strong interpersonal skills
  • availability for flexible work hours
  • ability to work in a team environment
  • commitment to delivering exceptional guest service

Job Qualifications

  • a true desire to satisfy the needs of others in a fast-paced environment
  • refined verbal communication skills
  • must have physical stamina to lift moderate amounts of weight
  • flexible schedule including mornings, evenings, weekends and holidays
  • ability to push and pull heavy objects
  • ability to stand for long periods of time and walk long distances

Job Duties

  • fulfill guest requests and deliver items to guest rooms in a timely manner
  • communicate effectively with guests and team members
  • push and pull heavy loads as needed
  • stand for long periods and walk long distances
  • maintain a neat and professional appearance
  • follow safety protocols while handling deliveries
  • assist with other duties as assigned

Job Criteria

Experience

No experience required


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