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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
performance bonuses
Employee Discounts
Job Description
The company is a leading establishment in the hospitality industry, specializing in exceptional guest relations and catering services. Known for its commitment to outstanding customer experiences and seamless event executions, the organization has built a strong reputation for professionalism, quality, and attention to detail. The company prides itself on fostering a welcoming atmosphere and delivering superior service that consistently exceeds guest expectations. With a dedicated team focused on hospitality excellence, the company continues to innovate and grow within a competitive market, demonstrating a commitment to both its clients and employees. This environment provides ample opportunities for career development and professional... Show More
Job Requirements
- Minimum of 5 years of experience in guest service catering or hospitality operations
- At least 2 years of people leadership experience
- Proficiency with Salesforce Monkey Media OLO and Google Workspace
- High emotional intelligence and ability to remain calm under pressure
- Bilingual skills are a plus
Job Qualifications
- Minimum of 5 years of experience in guest service catering or hospitality operations
- At least 2 years of people leadership experience
- Proficiency with Salesforce Monkey Media OLO and Google Workspace
- High emotional intelligence and ability to remain calm under pressure
- Strong communication and interpersonal skills
- Bilingual skills are a plus
Job Duties
- Oversee daily operations of the guest relations and catering teams ensuring service quality and timeliness
- Manage guest inquiries and escalations ensuring prompt and professional resolution
- Supervise daily catering operations to ensure flawless execution and on-time delivery
- Coordinate with other departments to facilitate seamless event experiences
- Train and mentor team members to uphold service standards
- Monitor performance and provide feedback to improve operational efficiency
- Handle administrative tasks related to guest relations and catering operations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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