Guest Relations Staff

Northgate Resorts is the proud owner and operator of the most awarded Camp-Resort portfolio in the United States, dedicated to creating unforgettable family camping memories for guests across the country. As a leader in the hospitality and outdoor recreation industry, Northgate Resorts specializes in providing high-quality, family-friendly camping experiences that combine the beauty of nature with modern conveniences and exceptional service. Established with a clear passion for guest satisfaction, Northgate Resorts is committed to operating as a highly effective, lean, and fast-moving organization, driven by a team-oriented culture focused on delivering not just vacations, but lifelong memories for families and individuals alike.

The Guest Relations Staff position at Northgate Resorts is a dynamic and vital role designed to enhance the guest experience by providing outstanding assistance and prompt resolution of any complaints that may arise during their stay. This seasonal role is available as either full-time or part-time employment and reports directly to the Guest Relations Supervisor. The primary responsibility of the Guest Relations Staff is to serve as the first point of contact for guests upon arrival, assisting with express check-in processes, and escorting guests to their assigned lodging or RV sites with a warm and welcoming demeanor.

Additionally, this role requires the employee to actively canvas the resort property, engaging with guests to ensure their needs are met and that their stay is as enjoyable and trouble-free as possible. The Guest Relations Staff acts as a concierge by providing knowledgeable information about local attractions, activities, and amenities, thereby enhancing the overall guest experience. They are also responsible for upselling ancillary products such as firewood, ice, and golf carts, ensuring timely delivery, and maintaining compliance with park rules including quiet hours.

The ideal candidate will exhibit excellent communication, customer service, and problem-solving skills with an energetic and upbeat personality that aligns with Northgate Resorts' commitment to quality interactions. Strong attention to detail, the ability to multitask in a fast-paced environment, and a solid work ethic are essential. Candidates should be comfortable working independently with minimal supervision and possess a positive attitude that contributes to a collaborative and supportive work environment.

This role is physically demanding, requiring the ability to stand outside in various weather conditions for extended periods, lift up to 20 pounds, and perform movements such as climbing, balancing, stooping, kneeling, bending, crouching, and crawling. The operational hours frequently include nights, weekends, and holidays, reflective of the hospitality industry's needs to serve guests at all times.

Northgate Resorts is an equal opportunity employer committed to diversity and inclusion in the workplace. The company prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other protected characteristics under applicable laws. As a proud participant in the E-Verify Program, Northgate Resorts ensures lawful employment practices and equal opportunities throughout all stages of employment.