Guest Relations Staff

Northgate Resorts is a leading company in the hospitality and outdoor recreation industry, renowned for owning and managing the most awarded camp-resort portfolio in the United States. The company's mission centers around creating unforgettable family camping memories that guests will cherish for a lifetime. Northgate Resorts cultivates a team-oriented culture that values collaboration, passion, and dedication to delivering exceptional experiences to every guest who visits their resorts. With a focus on being a highly effective, lean, and fast-moving organization, Northgate Resorts continuously strives to improve its services and maintain its position as a leader in the camp-resort sector.

The Guest Relations Staff position at Northgate Resorts is a vital role designed to provide outstanding assistance, resolve complaints, and ensure that guests have an exceptional and memorable stay. This position is seasonal and can be full-time or part-time, reporting directly to the Guest Relations Supervisor. The role involves welcoming guests upon arrival through Express Check-ins, escorting them to their designated sites, and proactively engaging with them throughout their stay to assist and enhance their experience. Guest Relations Staff members act as the face of the resort, offering guidance about service options, answering questions, and addressing any concerns in a friendly and professional manner.

This role requires excellent communication and problem-solving skills, as well as a dedication to delivering high-quality guest interactions that reflect the welcoming and energetic spirit of Northgate Resorts. The staff member is responsible for upselling ancillary services such as firewood, ice, and golf carts, as well as enforcing park rules like quiet hours to ensure a pleasant environment for all guests. In addition to guest interaction, the role involves use of the resort’s Point of Sale system and reservation software on tablets to document interactions and liaise effectively with other departments to promptly address guest needs or escalate issues when necessary.

Physical demands are part of the role, requiring the ability to stand outside for extended periods and perform tasks like climbing, kneeling, and lifting up to 20 pounds. The Guest Relations Staff must maintain a positive and enthusiastic attitude even during busy, fast-paced periods, working nights, weekends, and holidays as required. Northgate Resorts promotes a diverse and inclusive workplace, offering equal employment opportunities while fostering a culture of respect and accountability. This position presents an excellent opportunity for individuals passionate about hospitality and guest services to join a reputable company that prioritizes teamwork and the creation of lifelong family memories.