Guest Relations Staff

Northgate Resorts is the premier owner and manager of the most awarded camp-resort portfolio in the United States. Known for its commitment to creating unforgettable family camping memories, Northgate Resorts operates a collection of properties that provide unique outdoor experiences and quality hospitality services. The company prides itself on fostering a passionate team environment where employees work collaboratively to make meaningful differences in the lives of guests. The organization strives to maintain a lean, efficient, and fast-moving operational culture to ensure excellent service delivery and guest satisfaction.

The Guest Relations Staff position at Northgate Resorts plays a vital role in upholding the company’s reputation for outstanding guest experiences. This seasonal role can be either full-time or part-time and reports directly to the Guest Relations Supervisor. Guest Relations Staff are the first point of contact for arriving guests and are responsible not only for checking guests in but also escorting them to their sites, ensuring that their initial experience is welcoming and seamless. This role requires an individual who is personable, energetic, and dedicated to providing excellent customer service.

Beyond check-ins, the Guest Relations Staff acts as a concierge for transient guests by offering information about local attractions, answering questions, and addressing any guest needs throughout their stay. The role involves proactive guest engagement, upselling ancillary services such as firewood, ice, and golf carts, and ensuring that park rules are respected to maintain a peaceful environment. Guest Relations Staff also use various technology tools like tablets and point-of-sale (POS) systems to document guest requests and manage reservations accurately.

To succeed in this role, candidates must exhibit strong communication skills, problem-solving abilities, and a keen eye for detail. The position calls for a friendly, upbeat personality who can multitask effectively and work efficiently under pressure. Physical demands include the ability to stand outdoors for extended periods in all weather conditions and perform various physical activities like bending, climbing, and lifting items up to 20 pounds.

Northgate Resorts offers an inclusive work environment that values diversity and equal opportunity for all employees. As part of its commitment to a non-discriminatory workplace, Northgate adheres to federal, state, and local laws and participates in the E-Verify Program to ensure compliance. Those joining as Guest Relations Staff will become part of a team dedicated to delivering exceptional guest satisfaction and hospitality excellence throughout the camping resort experience.