Guest Relations Representative- Occasional

Bethany Children27s Health Center is a premier pediatric rehabilitation hospital based in Oklahoma, renowned for its specialized care for children from birth up to 21 years old. As the only inpatient pediatric rehabilitation facility in the state, BCHC has established itself as a leader in innovative pediatric health services, focusing on 24-hour complex care. The hospital prides itself on its CARF accreditation, which highlights its dedication to providing multidisciplinary, high-quality rehabilitation services designed to maximize the physical and cognitive potential of each child we serve. Our care model not only supports patients but also equips families with essential training and resources, ensuring a smooth transition from hospital care to home management. The facility27s commitment to quality has been further validated by receiving accreditation from The Healthcare Facilities Accreditation Program (HFAP), recognized nationally by the Centers for Medicare and Medicaid Services (CMS). BCHC prioritizes the well-being and professional growth of its staff, offering comprehensive benefits, state-of-the-art equipment, and continuous educational opportunities, including leadership development, tuition reimbursement, and scholarships. We believe that maximizing the potential of every employee is crucial to achieving our mission of delivering superior pediatric care. The hospital also emphasizes a culture of equal dignity and respect, aligning all operations with its core values and commitment to community health safety. Due to the specialized nature of our services, all roles within the hospital are classified as safety-sensitive, ensuring the utmost care for our vulnerable patient population. This policy includes strict regulations regarding drug use to maintain a safe healthcare environment.

The role of the Guest Relations Representative at Bethany Children27s Health Center is pivotal, serving as the initial point of contact for all patients, families, and visitors. This position embodies the 22face22 of the hospital, responsible for creating a welcoming and secure environment that reflects our mission, culture, and core values. The representative is entrusted with answering all inbound calls promptly and courteously, directing callers to the appropriate departments or personnel, and managing guest check-in processes with professionalism and warmth. With shifts scheduled on Saturdays and alternating Sundays during the evenings, this role demands excellent interpersonal and communication skills, coupled with a strong ability to manage multiple administrative tasks efficiently. The Guest Relations Representative contributes significantly to the overall patient and guest experience by maintaining an orderly receptionist area and supporting hospital operations through essential clerical duties. This position not only requires a high level of customer service aptitude but also a commitment to adhering to safety protocols and hospital policies. By fostering positive interactions and seamless communication, the Guest Relations Representative helps uphold BCHC27s reputation as a compassionate and responsive healthcare institution.