Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
discretionary bonus
Retirement Plan
Employee assistance program
Life insurance
Job Description
CBRE is a global leader in commercial real estate services and investment, dedicated to helping businesses and people thrive. With a comprehensive range of services, CBRE supports its clients by delivering exceptional outcomes through innovative, client-focused solutions across various real estate sectors. The company’s global reach and vast expertise make it a trusted partner for enterprises looking for expert advice and management in commercial real estate. CBRE's culture is one of collaboration, respect, integrity, service, and excellence, embracing diverse perspectives and skillsets to drive success. As an employer, CBRE offers a dynamic environment where employees can chart their own course and realize their full potential through meaningful work and continuous development.
About the Role: As a CBRE Receptionist within the Workplace Experience function, you will hold a vital role as the first point of contact in a bustling corporate office environment based in New York City. This is a 100% onsite position supporting a shared office building across 2 of the 7 floors. Your primary responsibility will be to ensure all clients, applicants, and visitors receive a world-class customer service experience upon arrival and throughout their visit. Given its highly client-facing nature, the role requires a professional demeanor combined with a proactive, customer-centric approach. You will manage interactions in the building's private lobby and client floors, fostering a welcoming, positive atmosphere.
Your duties will encompass a wide array of administrative tasks designed to create an efficient and inviting environment. These include greeting guests, managing phone communications, issuing visitor passes, scheduling meetings, and coordinating catering and technological requirements. You will oversee multiple logistical elements such as room setups, hospitality arrangements, supplies, mail handling, and liaising with building services and housekeeping. This role demands impeccable organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced setting.
Additionally, you will be entrusted with responsibilities related to security protocols including issuing passes and managing registries. The position also requires you to lead scheduling meetings and facilitate smooth operations through the use of established procedures. As a valued member of the Workplace Experience team, you will contribute significantly to the overall client experience and operational excellence at CBRE. Salary for this role ranges from $60,000 to $63,000 annually, depending on experience and qualifications, with eligibility for discretionary bonuses through CBRE’s benefits program.
About the Role: As a CBRE Receptionist within the Workplace Experience function, you will hold a vital role as the first point of contact in a bustling corporate office environment based in New York City. This is a 100% onsite position supporting a shared office building across 2 of the 7 floors. Your primary responsibility will be to ensure all clients, applicants, and visitors receive a world-class customer service experience upon arrival and throughout their visit. Given its highly client-facing nature, the role requires a professional demeanor combined with a proactive, customer-centric approach. You will manage interactions in the building's private lobby and client floors, fostering a welcoming, positive atmosphere.
Your duties will encompass a wide array of administrative tasks designed to create an efficient and inviting environment. These include greeting guests, managing phone communications, issuing visitor passes, scheduling meetings, and coordinating catering and technological requirements. You will oversee multiple logistical elements such as room setups, hospitality arrangements, supplies, mail handling, and liaising with building services and housekeeping. This role demands impeccable organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced setting.
Additionally, you will be entrusted with responsibilities related to security protocols including issuing passes and managing registries. The position also requires you to lead scheduling meetings and facilitate smooth operations through the use of established procedures. As a valued member of the Workplace Experience team, you will contribute significantly to the overall client experience and operational excellence at CBRE. Salary for this role ranges from $60,000 to $63,000 annually, depending on experience and qualifications, with eligibility for discretionary bonuses through CBRE’s benefits program.
Job Requirements
- High school diploma or equivalent
- Prior experience in a receptionist or customer service role
- Excellent verbal and written communication skills
- Ability to maintain professionalism in a busy office environment
- Strong multitasking and organizational abilities
- Proficiency with phone systems and office software
- Ability to follow security and operational procedures accurately
- Must be authorized to work in the United States without visa sponsorship
Job Qualifications
- Proven experience in a customer-facing role, preferably in a corporate environment
- Exceptional communication and interpersonal skills, with a professional and friendly demeanor
- Strong organizational skills and attention to detail
- Ability to manage multiple responsibilities efficiently in a fast-paced environment
- Proficiency in standard office software (e.g., Microsoft Office Suite)
- A proactive and resourceful approach to problem-solving
- Ability to adhere to established security protocols and operational procedures
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Job Duties
- Warmly greet clients, applicants, and visitors upon arrival, ensuring a professional and welcoming first impression
- Manage a private lobby and host on the client floor, interacting with a high volume of external guests
- Receive and efficiently direct incoming calls to appropriate personnel or voicemail
- Issue visitor passes and parking validations, diligently following established security protocols
- Schedule and meticulously prepare meeting and conference rooms, including room setup, coordinating catering orders with vendors, and securing necessary technological equipment
- Lead morning and afternoon meetings for scheduling purposes
- Escort external guests to meeting rooms and perform room resets after meetings
- Register external guests into the booking system
- Coordinate with building and housekeeping services for maintenance or cleaning needs
- Perform general clerical duties such as distributing office faxes and packages
- Manage office supply inventory and ordering
- Track and manage incoming and outgoing packages, mail, and freight, arranging messenger services as required
- Arrange hospitality services for guests, which may include transportation, tickets, and reservations
- Utilize existing procedures to resolve straightforward problems, exercising limited discretion
- Deliver output by adhering to defined procedures and processes under close supervision
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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