Guest Relations - Marketing Support Specialist | $21/hr + Group Incentive

Marriott Vacations Worldwide is a renowned global leader in the vacation ownership industry, known for delivering exceptional vacation experiences and memorable moments to its guests. With resorts located at prime destinations around the world, Marriott Vacations Worldwide offers a wide array of vacation ownership opportunities that allow customers to create lasting memories with family and friends. The company takes pride in its commitment to quality, customer service, and innovation, continually striving to exceed expectations and provide unparalleled hospitality.

At Marriott Vacations Worldwide, the work culture is vibrant, inclusive, and supportive, encouraging employees to grow their careers while contributing to the company’s mission of making vacation dreams come true. The organization values teamwork, diversity, and professional development, offering ample opportunities for growth and advancement within the company. Employees enjoy a positive work environment where their contributions are recognized and rewarded.

The Guest Relations Coordinator role at Marriott Vacations Worldwide is a full-time position designed for individuals passionate about providing exceptional customer service and enhancing guests' vacation experiences. This position offers a competitive hourly rate of $21.00 plus group commission, reflecting the value of the work performed. The typical work schedule involves five days per week with set days off and shifts that run from either 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, including some flexibility to work weekends and holidays based on business needs.

In this role, the Guest Relations Coordinator acts as a concierge, offering personalized assistance to guests who have purchased promotional vacation packages. The coordinator conducts pre-arrival calls to ensure that guests are well-informed and excited about their upcoming stay. They provide detailed information about guests' packages, share local area knowledge, and offer recommendations for attractions and dining options to enhance the overall vacation experience.

The position operates in a bilingual environment (English/Japanese), with Japanese language knowledge preferred but not mandatory, as all customer interactions are conducted in English. The Guest Relations Coordinator is expected to handle guest inquiries with professionalism and courtesy, resolve any issues that arise efficiently, and maintain a high standard of service that reflects the company’s commitment to excellence.

Working at Marriott Vacations Worldwide means more than just a job; it is an opportunity to be part of a leading organization dedicated to hospitality and customer satisfaction. Employees benefit from hotel and resort discounts, immediate 401(k) company match up to 6%, and ongoing growth and development opportunities. The company fosters a culture where team members feel empowered and supported to achieve their career goals while contributing positively to the guest experience.

Overall, the Guest Relations Coordinator position at Marriott Vacations Worldwide combines competitive compensation, a supportive work environment, and the chance to help guests create unforgettable vacations, making it an ideal opportunity for individuals who are motivated, outgoing, and dedicated to outstanding customer service.