Guest Relations - Marketing Support Specialist | Bilingual Japanese

Marriott Vacations Worldwide is a globally recognized leader in the vacation ownership industry, known for offering exceptional vacation experiences across various stunning destinations around the world. As part of Marriott International, the company upholds a reputation for quality, service excellence, and unmatched hospitality. Marriott Vacations Worldwide provides ownership opportunities through its extensive Marriott Vacation Club®, facilitating memorable stays for guests in luxurious resorts and locations that attract travelers from all walks of life. This organization thrives on its mission to make every vacation dream come true by delivering outstanding guest services and premium vacation packages tailored to diverse customer needs. The work environment is built around fostering growth, learning, and providing employees with the chance to build rewarding careers in the hospitality sector.

The role available is that of a Guest Relations Coordinator, a vital position within Marriott Vacations Worldwide’s award-winning sales and marketing team. This full-time position offers a competitive hourly wage of $21.00, along with group commission incentives, making it a lucrative opportunity for motivated individuals. Guest Relations Coordinators act as concierge-style service providers, delivering high-level customer care to guests availing promotional vacation packages offered by the company. The role requires handling guest communications primarily through phone interactions, where the coordinator answers queries, confirms package details, and provides customized recommendations to enhance the guest's vacation experience.

The typical work schedule is Monday to Friday for five days a week, with shifts running from either 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM. Flexibility to work on weekends and holidays is necessary, driven by business needs. This role is ideal for individuals who enjoy engaging directly with customers, possess in-depth local knowledge, and are eager to support guests in maximizing their vacation experiences. The position emphasizes the importance of outstanding communication skills, both verbal and written, and values applicants who bring a bilingual skill set, especially fluency in Japanese and English.

Joining Marriott Vacations Worldwide comes with several benefits including hotel and resort discounts, an immediate 401(k) plan with a company match up to 6%, and numerous growth and development opportunities. Employees work within a positive and inclusive environment that values diversity and fosters a culture of collaboration and support. The company is committed to equal opportunity employment and maintaining an inclusive workplace that respects and values different backgrounds, experiences, and perspectives.

In summary, this Guest Relations Coordinator position offers a unique chance to be part of a global hospitality leader, blending customer service excellence with rewarding career development and attractive compensation. It caters specifically to individuals who are passionate about travel, enjoy helping others, and want to grow professionally in an environment that supports success and personal fulfillment.