Guest Relations Manager, Hope Lodge

About the American Cancer Society: The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, ACS is driven by a mission to save lives, celebrate lives, and lead the fight for a world without cancer. With a network comprising 1.3 million volunteers and numerous employees, the organization actively engages communities in cancer research, education, advocacy, and patient services. The ACS culture values diversity and inclusion, bringing together individuals from varied backgrounds and experiences to ensure comprehensive support for communities nationwide. They offer a dynamic working environment that fosters collaboration, innovation, and a shared commitment to their lifesaving cause.

About the Guest Relations Manager Role: The Guest Relations Manager at the American Cancer Society plays a pivotal role in enhancing the experience of patients and their caregivers by managing front desk operations and guest relations. This full-time position is scheduled Monday through Friday from 11:00 am to 7:00 pm with a salary of $44,000. The manager is responsible for overseeing guest referrals, ensuring timely check-ins, room allocations, and maintaining accurate occupancy records. Leading the guest relations and concierge team, the manager ensures exceptional service delivery by providing staff training and supervising daily activities.

This role demands a strong leader with excellent interpersonal skills to foster a welcoming atmosphere for guests at all times. Beyond administrative duties, the Guest Relations Manager coordinates guest amenities, transportation, and special accommodations to meet diverse guest needs. They conduct regular inspections of guest rooms and public spaces, ensuring cleanliness, safety, and readiness for occupancy. Handling guest feedback with professionalism and prompt responsiveness is also a key expectation, ultimately driving guest satisfaction and operational efficiency.

The position requires experience in hospitality management, including supervisory responsibilities, familiarity with hotel management systems, and the capability to analyze and adjust operational processes. Occasional travel for initial training is necessary, while the role also involves physical activity such as standing, walking, lifting, and manual tasks associated with guest assistance and facility upkeep. The American Cancer Society supports its staff with a generous paid time off policy, comprehensive medical, dental, retirement benefits, and wellness and professional development programs, underscoring its commitment to employee well-being and growth. This role is a unique opportunity to make a meaningful impact in a mission-driven organization, combining hospitality expertise with a passion for serving others in the cancer community.