Guest Relations Manager, Hope Lodge

American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, it has grown into one of the leading nonprofit organizations in the United States, supported by 1.3 million volunteers and a dedicated team of employees. Its mission centers on saving lives, celebrating lives, and leading the fight for a world without cancer through research, education, advocacy, and patient services. The organization's comprehensive approach targets prevention, early detection, treatment, and care for those affected by cancer, with a deep commitment to inclusivity and diversity to better serve varied communities across the nation.

The American Cancer Society currently has an opening for a full-time Guest Relations Manager based in Rochester, Minnesota, with a salary of $44,000. This role is pivotal within the organization as it focuses on managing front desk operations and guest relations to provide a seamless and comforting experience for patients and their caregivers. The Guest Relations Manager will lead the concierge and front desk teams, overseeing processes such as referrals, room allocation, and occupancy management while emphasizing operational efficiency and enhancing guest satisfaction.

The schedule is designed from Sunday to Thursday, 11:00 am to 7:30 pm, positioning the manager to maintain smooth operations during key visitation hours. Key responsibilities include leading the team for efficient check-in and check-out procedures, managing guest room assignments for optimal occupancy, supervising phone inquiries, coordinating cleanliness and facility readiness in collaboration with maintenance and housekeeping, and resolving guest concerns through effective service recovery strategies. Additionally, the manager will analyze occupancy data to inform operational improvements and ensure the highest level of guest service.

Ideal candidates will possess a strong leadership background with experience in guest relations or hospitality management, ideally with supervisory experience. They should be skilled in hotel management systems and reservation software, capable of data analysis, and excellent interpersonal communicators prepared to work in a fast-paced, guest-facing environment. Physical requirements include the ability to stand or walk extensively during peak times and occasionally lift or carry items while maintaining manual dexterity for daily operational tasks. This role also entails readiness to respond quickly during emergencies, assisting guests with safety and evacuation procedures.

The American Cancer Society offers generous benefits including paid time off, medical and dental insurance, retirement plans, wellness initiatives, and professional development opportunities to support staff growth and well-being. The organization proudly upholds a commitment to equal employment opportunity, reflecting its dedication to diverse and inclusive hiring practices and an equitable workplace culture.