Guest Relations Manager, Hope Lodge

The American Cancer Society (ACS) is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. For over a century, ACS has led the fight against cancer through groundbreaking research, education programs, advocacy initiatives, and comprehensive patient services. With a vast network of employees and over 1.3 million volunteers, ACS continuously raises the standard in cancer care and support, striving to serve every community with compassion and innovation. The organization cultivates a diverse and inclusive workplace culture that values the unique backgrounds and experiences of its workforce, ensuring that all communities receive the best possible assistance and care. Operating primarily as a nonprofit organization, ACS commits to the cause of stopping cancer in its tracks by supporting patients, caregivers, and families throughout their cancer journey.

Located in Oklahoma City, Oklahoma, the American Cancer Society is currently seeking a dedicated and experienced Guest Relations Manager for a full-time position. This role is pivotal in upholding and enhancing the guest experience for patients and caregivers who utilize ACS facilities and services. The Guest Relations Manager is responsible for overseeing guest relations and front desk operations, which includes managing referrals, coordinating room allocations, and maintaining occupancy levels to ensure maximum efficiency and satisfaction. Working Monday to Friday from 11:00 a.m. to 7:00 p.m., this position offers a salary of $44,000 annually.

As a Guest Relations Manager, you will lead the guest relations and concierge teams to deliver exceptional service, maintaining a welcoming environment that meets the needs and expectations of all guests. This role demands strong leadership, excellent customer service skills, and an ability to manage and optimize front desk operations using hotel management systems and reservation software. You will coordinate guest amenities such as transportation and special accommodations, monitor room readiness, and promptly address feedback and concerns to enhance guest satisfaction. Your ability to work efficiently in a fast-paced, guest-facing setting will be essential in providing a seamless and supportive experience.

This role also requires physical stamina, including the ability to spend extended periods standing or walking throughout the facility, help with luggage or supplies as needed, and respond swiftly in emergencies to ensure guest safety. The Guest Relations Manager will engage in various tasks from conducting thorough cleanliness and safety inspections of guest areas to organizing front desk materials. The position requires attention to detail, strong organizational skills, and the ability to lead a diverse team with compassion and professionalism.

ACS is committed to offering a supportive workplace with generous paid time off, comprehensive medical and dental insurance options, retirement plans, wellness initiatives, and professional development programs that empower staff to grow and excel in their roles. The organization maintains an equal opportunity employment policy, ensuring fair treatment and inclusivity for all its employees and applicants. If you are passionate about making a meaningful difference while advancing your career in a rewarding non-profit environment, the Guest Relations Manager position at ACS in Oklahoma City represents an exceptional opportunity.