Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $52,700.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional Development
Job Description
The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, it has evolved into one of the largest and most influential cancer organizations in the United States, renowned for its commitment to research, education, advocacy, and patient services. With a workforce consisting of both dedicated employees and over 1.3 million volunteers, the organization focuses on delivering support and resources to cancer patients and their families across diverse and underserved communities. Their mission is driven by a culture that values diversity, experience, and passion, aiming to...
Job Requirements
- High School Diploma or equivalent
- Minimum of 3 years experience in guest relations or hospitality management
- At least 1-2 years supervisory or managerial experience
- Valid driver’s license with clean driving record
- Ability to work in a fast-paced guest-facing environment
- Strong leadership skills
- Knowledge of hotel management systems and reservation software
Job Qualifications
- High School Diploma or equivalent
- Bachelor’s Degree preferred
- Minimum of 3 years of experience in guest relations, front desk management, or hospitality management
- At least 1-2 years in a supervisory or managerial role
- Valid driver’s license with clean driving record
- Strong leadership and team management skills
- Knowledge of hotel management systems and reservation software
- Ability to analyze data and adjust processes to improve occupancy
- Strong interpersonal and customer service skills
- Ability to work in a fast-paced, guest-facing environment
Job Duties
- Lead concierge/front desk team to ensure smooth check-in/check-out and excellent guest service
- Manage guest referrals, screening, and room allocation to maximize occupancy
- Supervise front desk operations including phone inquiries and guest requests
- Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams
- Track and analyze occupancy data to inform decisions and improve operations
- Resolve guest concerns and implement service recovery solutions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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