Guest Relations Manager, Hope Lodge

The American Cancer Society, headquartered in Atlanta, Georgia, is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Founded over a century ago, the organization has played a pivotal role in cancer research, education, advocacy, and patient services. With a robust team made up of both employees and over 1.3 million volunteers, the society works relentlessly to raise awareness about cancer prevention, support cancer patients and their families, and fund research for finding effective treatments and cures. Their commitment to diversity and inclusivity helps ensure that their services resonate across varied communities, building trust and making a significant impact where it is most needed.

Located in Cleveland, Ohio, the American Cancer Society is seeking a dedicated Guest Relations Manager to join their team on a full-time basis. In this vital role, the manager will oversee guest relations and front desk operations at their facility, creating a welcoming and efficient environment for patients and caregivers who come to the center seeking comfort and care during challenging times. The position works Monday through Friday, 10:00 AM to 6:30 PM, with a rotating weekend schedule once a month, and offers an annual salary of $44,000.

The Guest Relations Manager is responsible for ensuring seamless management of referrals and check-ins, maintaining accurate guest records, coordinating room assignments, and optimizing occupancy to enable smooth flow throughout the facility. Supervising and training the concierge and guest relations team is another critical part of the role, ensuring all staff deliver exemplary customer service and support. The manager will also handle guest accommodations, transportation arrangements, and special needs to improve overall guest satisfaction. This role demands strong leadership, excellent interpersonal skills, and the ability to quickly analyze data and operational processes to foster improvements.

As part of the job, the manager will conduct regular inspections of guest rooms and communal areas to maintain high standards of cleanliness and readiness. Addressing any guest concerns promptly and effectively is essential to uphold the American Cancer Society’s reputation for compassionate and professional care. The position also requires occasional physical tasks including extended standing, assisting with luggage, and responding in emergencies, emphasizing both a caring attitude and physical capability.

Joining the American Cancer Society means becoming part of a mission-driven organization with a culture that values diversity, innovation, and community impact. Employees are encouraged to continuously develop their skills through professional development programs and benefit from a generous paid time off policy alongside comprehensive medical, dental, and retirement benefits. The organization champions equal employment opportunity and fosters an inclusive environment where all employees and applicants are treated with fairness and respect.