Guest Relations Manager, Hope Lodge

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded more than a century ago, it has grown into one of the largest and most respected cancer-fighting organizations, driven by a mission to save lives, celebrate lives, and lead the fight for a world without cancer. With the combined efforts of employees and 1.3 million volunteers, the organization raises awareness, advances research, and provides support to cancer patients and their families across the United States. The American Cancer Society operates through coordinated local offices and centers, offering resources, educational programs, and patient services tailored to diverse communities, ensuring equitable access to care and information.

The role of Guest Relations Manager is centrally positioned within the American Cancer Society’s patient service framework, based in St. Louis, Missouri. It is a full-time position with an annual salary of $44,000. This role is key to delivering exceptional service and comfort to patients and caregivers visiting the organization’s facilities. The Guest Relations Manager leads the concierge and front desk team, overseeing daily guest relations and front desk operations to ensure all visitors receive a warm and seamless experience. Responsibilities include managing patient and guest referrals, coordinating room allocations to maximize occupancy, and supervising phone inquiries and guest requests. The manager ensures the facility’s readiness and cleanliness by collaborating with maintenance and housekeeping teams and monitors occupancy data to improve operational efficiencies. Handling guest concerns with professionalism and implementing effective service recovery solutions is crucial in this role.

This position demands strong leadership and team management skills, requiring the ability to work efficiently in a fast-paced, guest-facing environment. Experience in hospitality, front desk management, or guest relations is vital, along with competency in using hotel management systems and reservation software. The job includes occasional physical tasks such as standing or walking for long periods, lifting supplies or luggage, arranging amenities, and participating in emergency response activities if necessary. The American Cancer Society values diversity and inclusion and provides an enriching work culture with opportunities for professional growth. Employees benefit from a generous paid time off policy, medical, dental, retirement benefits, wellness programs, and professional development initiatives aimed at enhancing skills and career progression.