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AMERICAN CANCER SOCIETY logo

Guest Relations Manager, Hope Lodge

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $44,000.00
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Retirement benefits
wellness programs
Professional Development

Job Description

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Founded more than a century ago, it has grown into one of the largest and most respected cancer-fighting organizations, driven by a mission to save lives, celebrate lives, and lead the fight for a world without cancer. With the combined efforts of employees and 1.3 million volunteers, the organization raises awareness, advances research, and provides support to cancer patients and their families across the United States. The American Cancer Society operates through coordinated local offices and centers, offering resources, educational... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management
  • At least 1-2 years supervisory or managerial experience
  • Valid driver’s license with clean driving record
  • Ability to work in a fast-paced, guest-facing environment
  • Strong leadership skills
  • Knowledge of hotel management systems and reservation software

Job Qualifications

  • High school diploma or equivalent
  • Bachelor’s degree preferred
  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role
  • Valid driver’s license with clean driving record
  • Strong leadership and team management skills
  • Knowledge of hotel management systems and reservation software
  • Ability to analyze data and adjust processes to improve occupancy
  • Strong interpersonal and customer service skills
  • Ability to work in a fast-paced, guest-facing environment

Job Duties

  • Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service
  • Manage guest referrals, screening, and room allocation to maximize occupancy
  • Supervise front desk operations including phone inquiries and guest requests
  • Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams
  • Track and analyze occupancy data to inform decisions and improve operations
  • Resolve guest concerns and implement service recovery solutions

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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