Guest Relations Manager - Aman New York

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Exact $82,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Comprehensive and generously-subsidized health benefits program

Safe Harbor 401K Plan

complimentary stays at other Aman properties

discounts at Aman New York restaurants and Aman Retail online store

wellness events throughout the year

Job Description

Aman New York redefines luxury hospitality in the heart of Manhattan's midtown, nestled within the iconic Crown Building that beautifully merges the city's rich architectural heritage with Aman’s serene and harmonious design philosophy. The property features a year-round Garden Terrace, the flagship Aman Spa, and expansive suites that are among the largest in New York City. Aman New York represents a seamless blend of Eastern tranquility and Western sophistication, offering guests an unparalleled experience of elegance, privacy, and personalized service amidst the energy of one of the world's most dynamic cities.

As a part of this prestigious establishment, the Gues... Show More

Job Requirements

Experience in a Front Office or Housekeeping position, preferably in a luxury environment
Ability to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner
Positive, inclusive, genuine, innovative, engaging, and energetic personality
Able to be organized, manage time wisely, showcase high levels of attention to detail
Sensitive and inclusive to all cultural nuances
Excellent communication skills, both written and verbal in English, multilingual is a plus
Excellent people skills with the ability to work under pressure and with various stakeholders
Ability to stand for extended periods of time, lift, push, items, equipment, and packages of up to 25lbs
Ability to work flexible hours, including weekends, holidays, and evenings if necessary

Job Qualifications

Experience in a Front Office or Housekeeping position, preferably in a luxury environment
Ability to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner
Positive, inclusive, genuine, innovative, engaging, and energetic personality
High levels of organization and attention to detail
Sensitivity and inclusiveness to all cultural nuances
Excellent communication skills, both written and verbal in English, multilingual is a plus
Strong people skills with the ability to work under pressure and with various stakeholders

Job Duties

Create the Aman Experience through coordination with various departments in personalizing guests visit
Maintain the highest quality database relating to guest history and implement guest recognition programs in line with Aman guidelines
Maintain clear communication between all departments within the hotel to ensure consistency, transparency, and unity
Assist and maintain all guest requests, comments, and concerns in a courteous and efficient manner
Conduct physical inspection of all VIP rooms prior to arrival as necessary
Develop new ideas for amenity program and gifting program
Ensure seamless execution of amenity delivery, welcome experience, pampering guests throughout their stay, and providing guests with a warm farewell
Meet and greet guests
Ensure all general cleaning, preparation for VIP arrivals and special requests are completed on time and according to standard
Assist the Director of Guest Relations with any additional requirements as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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