Guest Relations - Manager

The Peninsula Beverly Hills is a distinguished luxury hotel located in the heart of Beverly Hills, California. Renowned for its exceptional service and attention to detail, The Peninsula has established itself as a premier destination for discerning travelers from around the world. For over thirty-five years, this hotel has crafted an inviting atmosphere where luxury meets genuine hospitality. It is a place where every guest is known by name, and the smallest details are carefully considered to create unforgettable experiences. As a large yet intimate establishment, The Peninsula Beverly Hills combines ambition with personalized service, welcoming families across generations and celebrating culture, food, art, beauty, and the pleasure of making guests feel truly at home. This legacy of excellence is continually evolving, with the hotel committed to nurturing talent and redefining the standards of luxury hospitality.

We are currently seeking a Guest Relations Manager to join our team, working directly alongside the Director of Guest Relations. This role requires a genuine warmth and sense of hospitality, as well as the ability to build meaningful emotional connections with guests through personalized and thoughtful service. The Guest Relations Manager plays a critical role in maintaining the quality and accuracy of guest information, enhancing guest profiles with detailed preferences, and supporting the Front Office team to ensure timely responses to guest inquiries. The position demands creativity, flexibility, and adaptive thinking to transform guest insights into personalized amenities that elevate the overall guest experience.

Working at The Peninsula Beverly Hills offers the opportunity to be part of an award-winning luxury hotel group with a diverse, multi-outlet property. The team-oriented environment fosters growth and learning while upholding the highest standards of service quality and genuine care. The annual salary for this position is $75,000, and the benefits package includes paid time off, complimentary employee meals, onsite parking facilities, transit reimbursement, uniform laundering, restaurant discounts, and a retirement plan with a company match. If you are passionate about thoughtful hospitality and motivated by the chance to contribute to one of the world’s great hotels, we invite you to apply and become part of this exceptional team.