Guest Relations Manager

Montage International is a distinguished hospitality company renowned for its luxury resorts and exceptional guest services. With a portfolio of premier properties, Montage International is dedicated to delivering an unparalleled guest experience that embodies elegance, comfort, and personalized attention. The company fosters a work environment that encourages passion, innovation, and the pursuit of excellence, offering employees opportunities to thrive and contribute meaningfully to the hospitality industry's dynamic landscape. Montage International places a strong emphasis on inclusivity and diversity, inviting applicants with disabilities and providing reasonable accommodations throughout the hiring process.

Montage International is currently seeking a Guest Relations Manager to join their team. This role is pivotal within the hotel’s operations, focusing on the management and daily functioning of the Guest Relations department. The Guest Relations Manager ensures the smooth movement and satisfaction of guests during their stay, upholding the company’s high standards of professionalism and service quality. This position demands a flexible, proactive, and resourceful leader who can efficiently coordinate activities, manage a dedicated team, and maintain excellent communication with guests, staff, and local partners. The role offers an attractive salary range between $76,000 and $78,000 annually and requires availability during weekends, nights, and holidays as dictated by business needs.

As part of the essential functions, the Guest Relations Manager will lead and manage the Guest Relations team, ensuring staff are well-informed about key arrivals, VIP guests, and group events. Building and maintaining positive relationships with community leaders and vendors is also crucial to enhancing the guest experience. The manager is responsible for training, scheduling, and developing the front desk staff while implementing new procedures to improve operations and communication. The role also includes inventory management and occasionally undertaking duties outside the normal scope to meet the hotel's evolving needs.

Candidates must possess strong organizational and time management skills, exceptional guest recovery abilities, and a positive, adaptable attitude towards learning and software use. Proficiency in MS Office applications is required, along with experience in a fast-paced luxury hotel environment, preferably with 2 to 3 years of leadership experience. The position involves physical activities such as walking, standing for extended periods, bending, and lifting up to 35 pounds regularly. Overall, the Guest Relations Manager at Montage International is more than a managerial role; it is an opportunity to lead with passion and contribute to creating memorable experiences in a prestigious hospitality setting.