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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $76,000.00 - $78,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Vision Insurance
Retirement Plan
Employee Discounts
Professional Development
Job Description
Montage International is a distinguished hospitality company renowned for its luxury resorts and exceptional guest services. With a portfolio of premier properties, Montage International is dedicated to delivering an unparalleled guest experience that embodies elegance, comfort, and personalized attention. The company fosters a work environment that encourages passion, innovation, and the pursuit of excellence, offering employees opportunities to thrive and contribute meaningfully to the hospitality industry's dynamic landscape. Montage International places a strong emphasis on inclusivity and diversity, inviting applicants with disabilities and providing reasonable accommodations throughout the hiring process.
Montage International is currently seeking a Guest Relations Ma... Show More
Montage International is currently seeking a Guest Relations Ma... Show More
Job Requirements
- Walk and stand most of the working day
- able to stand and exert well-paced mobility for up to 6 hours in length
- able to bend, stoop, squat and stretch to fulfill tasks
- able to lift up to 35 lbs on a regular basis
- requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing
Job Qualifications
- College degree preferred
- 2 to 3 years leadership experience in a luxury hotel
- exceptional guest recovery skills
- enjoy interacting with people in a fast paced environment
- excellent organizational and time management skills
- strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- must possess a positive attitude
- must be willing to participate in a learning environment
- must integrate company values throughout all interactions
- must be able to quickly adapt and effectively use new software products
- must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
Job Duties
- Effectively leading and managing the guest relations team
- guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIPs and daily group activities
- creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
- ensuring excellent customer service is provided to guests throughout their stay
- selecting, training, and scheduling front desk associates
- maintaining new procedures for guest relations operations that improve processes and communication
- ordering supplies and maintaining an appropriate level of inventory
- communicating and developing front desk associates to ensure all standards are met on a consistent basis
- performing additional duties as assigned that may be outside of the normal scope based on business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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