Guest Relations Manager

Montage International is a prestigious hospitality company known for its luxury hotels and resorts, including the renowned Montage Hotels & Resorts and Pendry Hotel brands. With a commitment to delivering exceptional guest experiences, Montage International blends elegant design, personalized service, and thoughtful attention to detail in all its properties. The company fosters an inclusive and dynamic work environment that encourages employees to bring their passion and creativity to their roles. Proud to operate as an equal opportunity employer, Montage International supports diversity and provides reasonable accommodations for applicants with disabilities. The core philosophy at Montage is centered around doing what you love, ensuring that team members feel valued and motivated to contribute to the company’s vision of hospitality excellence. The organization also emphasizes continuous learning and development for its employees, offering opportunities to grow within a supportive and innovative culture.

The role of Guest Relations Manager at Montage International is a pivotal position responsible for managing the daily operations of the Guest Relations department. This role plays an integral part in facilitating the smooth arrival and departure of guests, ensuring they receive personalized and anticipatory service throughout their stay. The Guest Relations Manager leads and inspires a team of guest relations agents and concierge staff, striving to meet and exceed the unique needs of each guest creatively and efficiently. The manager ensures that the team is well-informed about daily activities, VIP arrivals, and any special requests, thereby enhancing the guest experience.

Additionally, the Guest Relations Manager cultivates and maintains positive relationships with local community leaders and vendors to keep abreast of the latest community offerings and services. This role requires a flexible, resourceful, and professional individual who can navigate guest inquiries, address complaints with empathy, and collaborate effectively with other hotel departments such as Front Office, Housekeeping, and Food & Beverage. The position also involves selecting, training, and scheduling team members, maintaining accurate records of guest interactions, and overseeing special occasions and requests with precision and creativity.

Physically, this role demands the ability to walk and stand for extended periods, perform tasks requiring bending, stooping, and lifting up to 35 lbs, alongside excellent manual dexterity. The Guest Relations Manager position offers a competitive salary range of $69,000 to $88,000, excluding possible incentive pay. Montage International values dependability and flexibility, expecting availability during weekends, holidays, and night shifts based on business demands. This is an exciting opportunity for a motivated hospitality professional with leadership experience to join a vibrant team at one of the leading luxury hotel groups in the industry.