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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,000.00 - $88,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Employee Discounts
Professional Development
Health Insurance
Paid Time Off
Retirement Plan
Job Description
Montage International is a prestigious hospitality company known for its luxury hotels and resorts, including the renowned Montage Hotels & Resorts and Pendry Hotel brands. With a commitment to delivering exceptional guest experiences, Montage International blends elegant design, personalized service, and thoughtful attention to detail in all its properties. The company fosters an inclusive and dynamic work environment that encourages employees to bring their passion and creativity to their roles. Proud to operate as an equal opportunity employer, Montage International supports diversity and provides reasonable accommodations for applicants with disabilities. The core philosophy at Montage is centered around doing what... Show More
Job Requirements
- Walking and standing most of the working day
- Must be able to stand and exert well-paced mobility for up to 6 hours in length
- Must be able to bend, stoop, squat and stretch to fulfill tasks
- Must be able to lift up to 35 lbs on a regular basis
- Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing
Job Qualifications
- College degree preferred
- 2 to 3 years leadership experience in a luxury hotel
- Exceptional guest recovery skills
- Enjoy interacting with people in a fast paced environment
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly adapt and effectively use new software products
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
- Ensure all special occasions and requests are handled with precision and creativity
Job Duties
- Effectively leading and managing the Guest Relations/Concierge team
- Must possess the ability to think creatively and innovatively to meet the unique needs of each guest
- Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
- Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
- Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
- Ensure every guest receives personalized, anticipatory service throughout their stay
- Selecting, training, and scheduling Guest Relations Agents & Concierge
- Handle guest inquiries, complaints, and feedback with professionalism and empathy
- Collaborate with other departments (e.g., Front Office, Housekeeping, Food & Beverage) to ensure seamless guest experiences
- Maintain accurate records of guest interactions and resolutions
- Performing additional duties as assigned that may be outside of the normal scope based on business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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