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Job Overview
Compensation
Salary
Range $70,300.00 - $75,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Hyatt Vacation Ownership is a renowned leader in the hospitality industry, specializing in vacation ownership and resort management. With a commitment to delivering exceptional guest experiences and maintaining high standards of service, Hyatt Vacation Ownership operates a portfolio of properties that cater to a diverse clientele seeking memorable vacations and premium hospitality services. The company values diversity and inclusivity in its workforce, fostering a workplace culture that supports growth, collaboration, and excellence in customer service. Known for its global presence and strong brand reputation, Hyatt Vacation Ownership continuously invests in employee development and property innovation to set itself apart in... Show More
Job Requirements
- High school diploma or GED
- 1 year of relevant experience or 2-year degree in hospitality or related field
- Willingness to drive and pass driving screening
- Ability to manage staff and lead by example
- Strong communication and interpersonal skills
- Ability to resolve conflicts and handle guest complaints
- Knowledge of safety policies and emergency response
- Availability to perform front desk duties during busy periods
Job Qualifications
- High school diploma or GED
- 1 year experience in guest services, front desk, or related area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Strong leadership and interpersonal skills
- Excellent communication capabilities
- Demonstrated honesty and integrity
- Experience in customer service and conflict resolution
- Ability to manage multiple tasks and staff effectively
- Knowledge of safety and emergency procedures
- Proficiency in managing operations and meeting goals
- Skilled in coaching and mentoring employees
Job Duties
- Utilizes interpersonal and communication skills to lead and influence others
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Supervises and manages employees, performing duties in their absence if needed
- Manages day-to-day front desk operations ensuring quality and customer satisfaction
- Develops goals and plans to prioritize and accomplish work
- Handles complaints, resolves disputes, and negotiates conflicts
- Supports customer recognition/service programs and facility safety inspections
- Communicates MOD reports to departments daily
- Ensures compliance with policies, standards, and emergency procedures
- Provides exemplary customer service and intervenes in guest or employee issues
- Coaches and mentors staff, sets performance standards and assists in hiring
- Maintains effective communication with supervisors and team
- Participates in accident investigations and performs front desk duties during high demand
- Maintains strong relationships across departments to support operations
- Communicates deviations from established norms timely
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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