Guest Relations Manager

Hyatt Vacation Ownership is a leading hospitality company that specializes in delivering exceptional vacation experiences to its guests through its timeshare properties. As part of the globally recognized Hyatt brand, the company is committed to providing the highest levels of service, comfort, and memorable moments for its customers. With an emphasis on diversity, inclusion, and employee development, Hyatt Vacation Ownership fosters a workplace environment where all employees are encouraged to grow and succeed. The company operates with a focus on quality, customer satisfaction, and operational excellence to maintain its position as a top choice for vacation ownership and hospitality services.

This particular role is designed to support all property operations with a keen focus on hospitality and exceptional guest service. The position is salaried with a pay range of $70,300 to $75,000 annually, and it includes eligibility for bonuses. It is an exempt position paid in accordance with state and federal laws. Driving is a necessary requirement for this role, and candidates will undergo a screening process. The job involves managing guest services and front desk operations to ensure that interactions with guests meet the high standards set by Hyatt Vacation Ownership. Responsibilities include managing the flow of guest queries, ensuring rapid resolution of service issues, supporting team members, supervising staff, and maintaining compliance with safety and operational policies.

In this capacity, the employee will lead by example, demonstrating behaviors of honesty, integrity, and professionalism while encouraging mutual trust and respect among the team. The role also involves setting operational goals, prioritizing daily workloads, and handling guest complaints or conflicts efficiently. A significant aspect of the job is to monitor the facility through regular inspection tours, uphold safety and security standards, and participate in the enforcement of emergency plans and loss prevention procedures. The employee is expected to promote and support customer recognition and service programs, regularly communicate operational updates to various departments, and maintain a visible presence in public areas during peak times to assist guests promptly.

Further duties include mentoring and coaching team members to enhance their service skills, participating in hiring processes, and ensuring consistent performance standards within the team. The role requires effective communication across supervisors, peers, and subordinates to keep all stakeholders informed of property operations. Additionally, the employee will provide front desk support during busy periods and participate in investigations regarding accidents involving employees or guests. This position is crucial to maintaining Hyatt’s reputation for outstanding hospitality and guest satisfaction. Hyatt Vacation Ownership values diverse perspectives and is an equal opportunity employer dedicated to sustaining an inclusive workplace culture that supports all employees’ success and well-being.