Guest Relations Coordinator, Hope Lodge

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer as a major health problem. Founded more than a century ago, ACS has a mission to save lives, celebrate lives, and lead the fight for a world without cancer through research, education, advocacy, and patient services. The organization mobilizes the efforts of over 1.3 million volunteers and a talented team of employees who bring diverse backgrounds, skills, and experiences to help serve the community effectively. ACS operates across the United States, actively providing support and resources for cancer patients, survivors, and their families to improve their quality of life during and after treatment.

Located in Charleston, South Carolina, the American Cancer Society is currently seeking a Full-Time Guest Relations Coordinator to join the Hope Lodge team. The Hope Lodge facility is a unique housing program managed by ACS that provides free, temporary lodging to cancer patients and their caregivers who must travel away from home for treatment. This role is vital in creating a welcoming and supportive environment for guests who may be facing challenging health journeys. The position offers a competitive pay rate of $22 per hour and a work schedule from Sundays through Thursdays, 11:00 AM to 7:00 PM.

The Guest Relations Coordinator will be responsible for managing all aspects of guest referrals, check-ins, and concierge services, ensuring a seamless and compassionate experience from arrival to departure. This involves supervising the concierge team, coordinating transportation, meal services, and special accommodations tailored to guest needs to enhance comfort and convenience throughout their stay. Additionally, the role requires consistent communication and collaboration with various internal departments such as program staff, maintenance, and administration to address any guest-related issues swiftly and effectively.

Integral to the role is maintaining quality assurance by conducting routine inspections of guest rooms and common areas to ensure compliance with Hope Lodge standards. The coordinator will also gather and respond to guest feedback, effectively resolving complaints and implementing service recovery measures to improve guest satisfaction and loyalty. Administrative responsibilities, including updating guest records, managing room inventory, and preparing operational reports, are essential to support daily functions and overall efficiency.

Successful candidates will bring a minimum of two years' experience in hospitality or guest services and possess excellent communication, leadership, and problem-solving skills. They must demonstrate strong organizational abilities, attention to detail, and the capacity to handle stressful situations with professionalism and empathy. Flexibility to work varied hours, including evenings and holidays, is required to meet guest needs during peak times.

The American Cancer Society offers generous paid time off, comprehensive medical and dental benefits, a retirement plan, wellness programs, and professional development opportunities, reflecting its commitment to staff well-being and continuous growth. As an equal opportunity employer, ACS values diversity and inclusiveness in its workforce and strives to provide a supportive, respectful workplace where all employees can thrive and contribute to saving lives through cancer care.