Guest Relations Coordinator

Marriott International is a leading global hospitality company known for its impressive portfolio of brands and commitment to exceptional guest experiences. Among its luxury brands is St. Regis Hotels & Resorts, which combines timeless glamour with modern sensibility to deliver exquisite and bespoke service to guests worldwide. With over 50 luxury hotels and resorts located in prime destinations, St. Regis stands as a symbol of sophistication and anticipatory service, highlighted by its signature Butler Service. The company prides itself on fostering an inclusive work environment that celebrates diversity and supports equal opportunity for all associates regardless of background, veteran status, disability, or any other protected basis. As part of Marriott International, St. Regis offers extensive opportunities for career growth and personal development within a global team dedicated to excellence in hospitality.

The role of Guest Services Associate at St. Regis Hotels & Resorts located at 9703 Collins Ave, Bal Harbour, Florida, is a full-time, non-management position. This essential role focuses on delivering outstanding customer service by assisting guests with directions, property amenities, and local information. The Guest Services Associate acts as a vital point of communication between guests and various hotel departments such as Bellperson, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention to ensure guest requests and issues are resolved promptly and satisfactorily. This position requires excellent interpersonal skills, a professional demeanor, and the ability to handle multiple tasks calmly and efficiently. Responsibilities include accurately recording messages, responding to special requests, communicating VIP arrivals, and adhering to all company policies and quality assurance standards. In addition to providing attentive service, associates are expected to promote a positive team environment while maintaining confidentiality, professionalism, and a clean appearance. Physical requirements involve the ability to stand, sit, or walk for extended periods and handle light lifting of up to 10 pounds without assistance. The ideal candidate should have a high school diploma or GED equivalent, though prior experience or supervisory qualifications are not required. This entry-level opportunity invites individuals passionate about hospitality to join a world-renowned brand and contribute to creating memorable guest experiences. Marriott International offers benefits including health insurance, dental insurance, paid time off, and professional development opportunities. Joining St. Regis means becoming part of a prestigious legacy of hospitality excellence, where you can grow your career, belong to an amazing global team, and become the best version of yourself.