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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.25 - $20.25
Work Schedule
Standard Hours
Benefits
Medical Plan
prescription drug coverage
dental plan
vision plan
Flexible spending account
Retirement savings and investment plan
Basic group term life insurance
Supplemental group term life insurance
Long term disability benefits
Short term disability benefits
Employee assistance program
Commuter transit
Commuter parking
supplemental life insurance
Voluntary legal services
Voluntary Accident Insurance
Voluntary identity theft insurance
paid time off program
Job Description
Capital Health is widely recognized as the region's leader in delivering progressive, quality patient care. With substantial investments in highly skilled physicians, experienced nurses, and dedicated staff, Capital Health exemplifies a commitment to advancing healthcare through the integration of advanced technology and exemplary service. It operates as a comprehensive healthcare system accredited by the DNV, encompassing two hospitals, an outpatient care center, a satellite emergency department, and an extensive network of primary and specialty care providers. Capital Health Medical Group comprises more than 600 physicians and healthcare providers who deliver a wide array of primary, specialty, and hospital-based services to... Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of customer service or related experience
- excellent communication skills
- ability to handle stressful situations
- basic computer literacy
- willingness to work flexible hours
- strong organizational skills
Job Qualifications
- High school diploma or equivalent
- experience in customer service or healthcare environment
- strong communication and interpersonal skills
- ability to handle difficult situations with professionalism
- problem-solving and conflict resolution skills
- proficiency with computer systems and software
Job Duties
- Facilitate daily operations of the guest relations team
- act as an escalation point for guest and patient issues
- improve service quality and guest experience
- uphold hospital standards of hospitality aligned with system values
- support teamwork and communication among guest relations staff
- coordinate with other hospital departments to enhance guest services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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