Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.25 - $20.25
Work Schedule
Standard Hours
Benefits
Medical Plan
prescription drug coverage
dental plan
vision plan
Flexible spending account
Retirement savings and investment plan
Basic group term life insurance
Supplemental group term life insurance
Long term disability benefits
Short term disability benefits
Employee assistance program
Commuter transit
Commuter parking
supplemental life insurance
Voluntary legal services
Voluntary Accident Insurance
Voluntary identity theft insurance
paid time off program
Job Description
Capital Health is widely recognized as the region's leader in delivering progressive, quality patient care. With substantial investments in highly skilled physicians, experienced nurses, and dedicated staff, Capital Health exemplifies a commitment to advancing healthcare through the integration of advanced technology and exemplary service. It operates as a comprehensive healthcare system accredited by the DNV, encompassing two hospitals, an outpatient care center, a satellite emergency department, and an extensive network of primary and specialty care providers. Capital Health Medical Group comprises more than 600 physicians and healthcare providers who deliver a wide array of primary, specialty, and hospital-based services to a diverse patient population throughout the region. This dynamic organization is deeply committed to attracting and retaining top healthcare talent, emphasizing competitive compensation packages and a supportive work environment.
The Guest Relations Coordinator role at Capital Health is vital in ensuring an outstanding experience for all patients and visitors. This full-time position, scheduled for 40 hours per week, offers a competitive salary range from $28.14 to $36.58 per hour, reflecting the organization's commitment to offering attractive opportunities. The Coordinator is primarily responsible for facilitating the daily operations of the guest relations team, serving as a critical escalation contact for resolving issues, and continuously enhancing service quality levels. This role is instrumental in maintaining Capital Health's standards of hospitality, which are closely aligned with the organization's core values of integrity, compassion, excellence, and teamwork. The Guest Relations Coordinator not only supports the team operationally but also helps drive initiatives that promote a welcoming, supportive atmosphere conducive to patient satisfaction and positive outcomes. This position provides an opportunity for an individual dedicated to healthcare hospitality to thrive within a mission-driven and technologically advanced healthcare system.
The Guest Relations Coordinator role at Capital Health is vital in ensuring an outstanding experience for all patients and visitors. This full-time position, scheduled for 40 hours per week, offers a competitive salary range from $28.14 to $36.58 per hour, reflecting the organization's commitment to offering attractive opportunities. The Coordinator is primarily responsible for facilitating the daily operations of the guest relations team, serving as a critical escalation contact for resolving issues, and continuously enhancing service quality levels. This role is instrumental in maintaining Capital Health's standards of hospitality, which are closely aligned with the organization's core values of integrity, compassion, excellence, and teamwork. The Guest Relations Coordinator not only supports the team operationally but also helps drive initiatives that promote a welcoming, supportive atmosphere conducive to patient satisfaction and positive outcomes. This position provides an opportunity for an individual dedicated to healthcare hospitality to thrive within a mission-driven and technologically advanced healthcare system.
Job Requirements
- High school diploma or equivalent
- at least 1 year of customer service or related experience
- excellent communication skills
- ability to handle stressful situations
- basic computer literacy
- willingness to work flexible hours
- strong organizational skills
Job Qualifications
- High school diploma or equivalent
- experience in customer service or healthcare environment
- strong communication and interpersonal skills
- ability to handle difficult situations with professionalism
- problem-solving and conflict resolution skills
- proficiency with computer systems and software
Job Duties
- Facilitate daily operations of the guest relations team
- act as an escalation point for guest and patient issues
- improve service quality and guest experience
- uphold hospital standards of hospitality aligned with system values
- support teamwork and communication among guest relations staff
- coordinate with other hospital departments to enhance guest services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
