Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
The Salvation Army is a global charitable organization and church known for its dedication to helping individuals and communities in need through a variety of social services, programs, and spiritual support. Established with a religious purpose, The Salvation Army operates numerous centers and facilities aimed at delivering critical assistance, fostering community engagement, and promoting positive development. Among these is the Kroc Center and Railton Place, two key locations that offer diverse programs, recreational opportunities, and community support services to enrich the lives of those they serve. As a faith-based organization, The Salvation Army embraces a mission-driven work environment focused on compassion, integrity, and community service.
The Guest Relations Associate role at The Salvation Army is a vital position within the Kroc Center and Railton Place, responsible for providing outstanding customer service experiences to guests and members. This role plays a crucial part in welcoming and assisting visitors, managing membership and program sales, and ensuring the security and smooth operation of the facilities. The Guest Relations Associate engages directly with guests by greeting them warmly, processing inquiries, and offering detailed information about the center's programs and services. Additionally, this position involves handling administrative duties such as filing, data entry, and managing communications, with a strong emphasis on confidentiality and accuracy.
Beyond customer service, the Guest Relations Associate is instrumental in maintaining the safety and security of the facilities by monitoring authorized entry, observing security cameras, and addressing emergency situations promptly and efficiently. The role requires a proactive, organized approach to ensure that all events and activities run smoothly and on time. This individual also supports the property management team by accurately documenting work orders, incident reports, and handling mail and packages. The position demands physical capability to lift up to 25 pounds, usually related to handling file boxes, and calls for a confident, friendly demeanor to foster a welcoming atmosphere for all guests.
Ideal candidates for this position will possess strong communication skills both in person and digitally, exhibit poise and good judgment under pressure, and demonstrate self-motivation and enthusiasm. Proficiency in computer use, including point-of-sale (POS) systems, is important, and bilingual abilities in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese are preferred but not required. This part-time or full-time position aligns with The Salvation Army's mission-driven environment and offers the unique opportunity to be part of a faith-based organization committed to community service and religious purpose.
The Guest Relations Associate role at The Salvation Army is a vital position within the Kroc Center and Railton Place, responsible for providing outstanding customer service experiences to guests and members. This role plays a crucial part in welcoming and assisting visitors, managing membership and program sales, and ensuring the security and smooth operation of the facilities. The Guest Relations Associate engages directly with guests by greeting them warmly, processing inquiries, and offering detailed information about the center's programs and services. Additionally, this position involves handling administrative duties such as filing, data entry, and managing communications, with a strong emphasis on confidentiality and accuracy.
Beyond customer service, the Guest Relations Associate is instrumental in maintaining the safety and security of the facilities by monitoring authorized entry, observing security cameras, and addressing emergency situations promptly and efficiently. The role requires a proactive, organized approach to ensure that all events and activities run smoothly and on time. This individual also supports the property management team by accurately documenting work orders, incident reports, and handling mail and packages. The position demands physical capability to lift up to 25 pounds, usually related to handling file boxes, and calls for a confident, friendly demeanor to foster a welcoming atmosphere for all guests.
Ideal candidates for this position will possess strong communication skills both in person and digitally, exhibit poise and good judgment under pressure, and demonstrate self-motivation and enthusiasm. Proficiency in computer use, including point-of-sale (POS) systems, is important, and bilingual abilities in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese are preferred but not required. This part-time or full-time position aligns with The Salvation Army's mission-driven environment and offers the unique opportunity to be part of a faith-based organization committed to community service and religious purpose.
Job Requirements
- High school diploma or GED equivalency
- excellent customer service skills in-person, over the phone, and through digital communication
- computer literate with proficient typing skills and ability to use new software programs with basic training
- able to perform job functions with proactive mindset, good organization, attention to detail, fine judgment, speed, accuracy, and poise
- self-motivated, energetic, enthusiastic, and able to maintain a self-directed schedule
- ability to lift up to 25 lbs
- qualified individuals must be able to perform essential duties with or without accommodation
- acknowledgment and understanding of The Salvation Army's religious purpose and mission
- acceptance of at-will employment nature
Job Qualifications
- High school diploma or GED equivalency
- excellent customer service skills in person, by phone, and digital communication
- computer literacy with proficient typing skills and aptitude to learn new software
- proactive mindset with good organization, attention to detail, fine judgment, speed, accuracy, and poise
- self-motivated, energetic, enthusiastic, and able to maintain self-directed schedule
- bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese preferred
- experience with point-of-sale (POS) systems and membership recruitment preferred
Job Duties
- Greet guests entering the Kroc Center and Railton Place to ensure a welcoming experience
- process guest inquiries and sales by maintaining knowledge of programs, services, and fees
- provide administrative support including filing, data entry, and mailing with confidentiality
- handle and resolve guest complaints and disputes by evaluating relevant data
- ensure facility security by checking in and out all guests
- monitor security cameras and report suspicious activity
- assist with emergencies such as fire alarms, flooding, and medical incidents
- maintain facility cleanliness and conduct safety checks
- ensure events and programs start and end on schedule
- perform all opening and closing duties
- assist with detailed work order and incident reports
- accept mail and packages for staff and residents
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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