Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company committed to exceptional service and creating unforgettable experiences for its guests. Founded in 1960, Four Seasons has grown into an iconic global brand with locations in prime cities and resort destinations worldwide. With a deep dedication to innovation and a genuine heart, Four Seasons emphasizes a culture of respect, integrity, and inclusivity among its employees. The company’s philosophy revolves around treating others as they would want to be treated and fostering strong connections between people and places, making each stay memorable and meaningful.
The Four Seasons location in this prestigious coastal city offers a sophisticated style and vibrant energy true to the renowned yacht club lifestyle. Situated in a prime beachfront setting, the hotel is at the heart of a dynamic environment filled with upscale shopping, dining, marinas, and entertainment. This location reflects the spirit of one of the world’s top yachting destinations and is a perfect blend of modern luxury and classic elegance.
The Guest Relations Agent role at Four Seasons is essential to delivering the company’s mission of warmth, hospitality, and impeccable service. This full-time position requires a dedicated professional passionate about providing personalized, guest-centric experiences. The agent acts as the welcoming face for guests, managing check-ins and check-outs efficiently while responding to various guest needs with both accuracy and an attentive personal touch. This role supports the hotel’s front office operations by maintaining guest satisfaction through clear communication, problem resolution, and the execution of special arrangements. The candidate will operate multiple computer systems and assist with various front desk and guest relations duties during busy periods or staff shortages.
This job offers a competitive salary and comprehensive benefits package, reflecting Four Seasons’ commitment to rewarding excellence and encouraging career growth. Employees enjoy excellent training opportunities, complimentary accommodation at other Four Seasons properties, and additional amenities like dry cleaning and meals. As a company that values diversity and inclusion, Four Seasons promotes a work environment where all team members can thrive, supported by equal opportunity policies. Candidates must be authorized to work in the US and prepared to work flexible hours, including weekends and holidays, to meet the high standards of luxury hospitality that Four Seasons is known for. This position represents a fantastic opportunity for individuals looking to grow within a prestigious global hospitality brand while contributing to unparalleled guest experiences.
The Four Seasons location in this prestigious coastal city offers a sophisticated style and vibrant energy true to the renowned yacht club lifestyle. Situated in a prime beachfront setting, the hotel is at the heart of a dynamic environment filled with upscale shopping, dining, marinas, and entertainment. This location reflects the spirit of one of the world’s top yachting destinations and is a perfect blend of modern luxury and classic elegance.
The Guest Relations Agent role at Four Seasons is essential to delivering the company’s mission of warmth, hospitality, and impeccable service. This full-time position requires a dedicated professional passionate about providing personalized, guest-centric experiences. The agent acts as the welcoming face for guests, managing check-ins and check-outs efficiently while responding to various guest needs with both accuracy and an attentive personal touch. This role supports the hotel’s front office operations by maintaining guest satisfaction through clear communication, problem resolution, and the execution of special arrangements. The candidate will operate multiple computer systems and assist with various front desk and guest relations duties during busy periods or staff shortages.
This job offers a competitive salary and comprehensive benefits package, reflecting Four Seasons’ commitment to rewarding excellence and encouraging career growth. Employees enjoy excellent training opportunities, complimentary accommodation at other Four Seasons properties, and additional amenities like dry cleaning and meals. As a company that values diversity and inclusion, Four Seasons promotes a work environment where all team members can thrive, supported by equal opportunity policies. Candidates must be authorized to work in the US and prepared to work flexible hours, including weekends and holidays, to meet the high standards of luxury hospitality that Four Seasons is known for. This position represents a fantastic opportunity for individuals looking to grow within a prestigious global hospitality brand while contributing to unparalleled guest experiences.
Job Requirements
- At least one year of hotel front desk/reception experience
- excellent personal presentation and interpersonal skills
- strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
- willingness to work in a fast-paced environment
- ability to operate all computer equipment necessary to perform the job
- knowledge of Microsoft Office Suite, Opera, and HotSOS preferred
- excellent communication skills
- US work authorization is required
Job Qualifications
- At least one year of hotel front desk/reception experience, preferably in a luxury hotel or resort
- excellent personal presentation and interpersonal skills
- strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
- willing to work in a fast-paced environment
- ability to operate all computer equipment necessary to perform the job
- knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus
- excellent communication and interpersonal skills
- ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
Job Duties
- Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged
- Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately
- Assist with pre-arrival emails, monitor all Chat messages for Concierge, Guest Relations and FD, write special occasion card/notes, and assist with special occasion set up
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- resolve customer complaints
- assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
- Accept reservations, changes and cancellations in the absence of Reservations Department Staff
- assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Guest Relations, Guest Services, and lobby coverage
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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