Guest Relations Agent

Blue Hawaiian is a renowned company specializing in offering exceptional guided tours and experiences tailored to showcase the natural beauty and attractions of Hawaii. Known for its commitment to outstanding customer service and guest satisfaction, Blue Hawaiian operates as a premier helicopter tour and activity provider, attracting visitors who seek both adventure and the best in local knowledge. With a reputation for safety, professionalism, and memorable guest experiences, the company prides itself on being a leader in Hawaii's tourism and travel industry, consistently delivering high-quality, personalized service to its guests.

The Guest Relation Agent role at Blue Hawaiian is pivotal in maintaining the company’s high standards of guest interaction and service excellence. This position is responsible for delivering face-to-face personalized service that includes managing reservations, guest check-in, and briefing, along with retail and activity sales support. Hired agents will become the specialists and frontline representatives of Blue Hawaiian, guiding guests through the booking process, suggesting tours and activities that fit their interests, and ensuring a seamless and enjoyable overall experience.

Candidates for this role will need to exhibit extraordinary service skills and proven sales ability, with a focus on surpassing expectations at every guest touch point—from initial greeting, check-in, and pre-tour briefings to flight monitoring and certain ramp operations. The role also includes growth and enhancement of base revenue through effective service sales strategies. The successful Guest Relation Agent combines a comprehensive knowledge of the local area and attractions with excellent communication and sales skills to foster trust and satisfaction among guests.

The position typically involves working various shifts within the hours of 7 am to 6 pm, including weekends, and requires flexibility to cover different desks as needed. Candidates must be capable of operating in a fast-paced, performance-driven environment, demonstrating the ability to meet or exceed sales targets consistently. They will use a consultative sales approach to discover customer needs and subsequently present tailored solutions and packages that enhance the guest's stay.

Blue Hawaiian values adaptability, with employees expected to support business changes and maintain professionalism and timeliness at all times. The role demands strong multitasking abilities and the capacity to remain composed while managing guest issues promptly and effectively. While primarily an in-person position, the ability to occasionally sell over the phone is also required. Basic physical requirements include the ability to occasionally lift up to 25 pounds and stand for extended periods.

Ideal candidates will have at least a high school diploma or GED, coupled with one to three years of related experience. Prior sales or upselling experience in a driven environment is essential, alongside expert-level knowledge of local attractions and the tourism industry. Experience with operational or concierge duties is a plus. Strong computer skills, particularly with Microsoft Office applications and typing proficiency, enhance candidate effectiveness.

Compensation for this position ranges from USD $33,375 to $48,400 per year, reflecting the value placed on quality service and sales ability within the company. Blue Hawaiian is an equal opportunity employer committed to diversity, including protected veterans and individuals with disabilities. The company also respects pay privacy rights as outlined in federal regulations.

For applicants who meet the requirements and skills, this role promises a dynamic work environment centered around tourism and hospitality, with plenty of opportunity to develop sales expertise and grow within a branded company recognized for its guest-first approach and operational excellence.